> Markdown version of [/jobs/ext/1955221-solutions-architect-amazon-connect](https://www.wearedevelopers.com/jobs/ext/1955221-solutions-architect-amazon-connect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Solutions Architect - Amazon Connect

- **Company:** Globenet Consulting Corp
- **Location:** Bellevue, WA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon S3, Customer Interaction Management (Software), Amazon DynamoDB, Routing, Salesforce.Com, Sentiment Analysis, User-Centered Design, Amazon Connect, Chatbots, Backend, Functional Programming, Api Gateway, Zendesk, Serverless Computing, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://www.wayup.com/i-j-Solutions-Architect-Amazon-Connect-Globenet-Consulting-Corp-155555136783142/

## About the Role

5+ years in solutions architecture and/or contact center technologies
Proven hands-on experience implementing Amazon Connect
Strong understanding of contact center concepts (IVR, routing, call flows)
Experience integrating cloud contact centers with backend systems and APIs
Familiarity with AWS serverless services (Lambda, API Gateway)
Strong communication, stakeholder engagement, and solution presentation skills
AWS Certified Solutions Architect - Professional
Preferred Skills (Nice to Have)
Experience with Amazon Connect Contact Lens
Knowledge of workforce management (WFM) and quality management tools
Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
Background in consulting, startup, or innovation environments

## Description

We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings., Architect and implement Amazon Connect contact center solutions end-to-end
Design and configure contact center capabilities, including:
Contact flows (IVR, routing, self-service)
Queues, routing profiles, and agent experiences
Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness
Integrate Amazon Connect with:
AWS services (Lambda, S3, DynamoDB, API Gateway)
CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
Enable omnichannel experiences (voice, chat, tasks)
Implement analytics and insights using Amazon Connect Contact Lens
Provide guidance on best practices for scalability, reliability, security, and cost optimization
Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals


## Related Videos

- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean)
- [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity)

## Related Articles

- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)
- [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)
- [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)
- [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)