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# Epic Willow Analyst

- **Company:** Insight Global
- **Location:** Eden Prairie, MN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Databases, Epic Willow, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://dejobs.org/x/x/463EB8718D6F489A93C14E447AF8967F/job/

## About the Role

* Epic Willow Inpatient Certification (required)

 * 3+ years of experience supporting Epic Willow, preferably in an inpatient setting

 * Hands-on experience with build, maintenance, and troubleshooting in Epic pharmacy modules

 * Experience supporting ticketing environments and system enhancements

 * Strong problem-solving skills and ability to manage multiple requests in a fast-paced environment

Preferred Qualifications

 * Experience supporting Pyxis or similar automated dispensing systems

 * Familiarity with ServiceNow or other ticketing tools

 * Experience working in large, matrixed healthcare organizations

 * Exposure to tools such as Omnicell, Pyxis or First Databank

Clinical Background (Nice-to-Have)

 * PharmD is not required; candidates with pharmacy technician backgrounds are eligible However, a clinical background is preferred for:

 * Complex medication build

 * Clinical order set configuration

## Description

Optum is seeking an Epic Willow Inpatient Analyst to support pharmacy operations within a large healthcare environment. This role will focus on application maintenance, incident management, and ongoing optimization of inpatient pharmacy workflows. The ideal candidate has hands-on experience supporting Epic Willow builds, upgrades, and troubleshooting in a production environment., Core Analyst Responsibilities:

 * Manage and complete SRS requests including intake, triage, and build work (primarily SER updates)

 * Provide incident management support by troubleshooting and resolving issues across Epic Willow Inpatient workflows

 * Support enhancement requests including analysis, build, testing, and migration to production

 * Assist with day-to-day ticketing and operational support for pharmacy systems

Pharmacy & Clinical Support:

 * Perform medication build and maintenance, including:

 * New medication records

 * NDC updates

 * Formulation changes

 * Review and triage pharmacy-related error queues (ADS and billing-related issues)

 * Support Pyxis integration and workflows, including coordination with vendors and internal teams for monthly updates and medication dispensing processes

 * Assist with quarterly Epic upgrades, including:

 * Reviewing release notes

 * Build and configuration updates


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