> Markdown version of [/jobs/ext/1955622-it-technical-support-specialist-in-sugar-land](https://www.wearedevelopers.com/jobs/ext/1955622-it-technical-support-specialist-in-sugar-land). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support Specialist in Sugar Land - **Company:** Energy Jobline - **Location:** Sugar Land, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Windows, Issue Tracking Systems, Software Troubleshooting - **Published:** August 6, 2026 - **Apply:** https://www.energyjobline.com/job/it-technical-support-specialist-sugar-land-31373886 ## About the Role Are you passionate about technology and dedicated to helping others? Do you excel in troubleshooting and enjoy delivering top-notch customer service? If so, we have the perfect opportunity for you! We are looking for a dedicated IT Support Specialist to join our dynamic team., · Communication Skills: Strong written and verbal communication skills, capable of communicating effectively and professionally with all levels of the company and outside vendors. · Teamwork: Ability to work in a diverse team environment and effectively support the demanding needs of the company. · Pressure Handling: Skilled at working under pressure and meeting deadlines even with shifting priorities. · Initiative: Must be a self-starter with a high level of initiative. · Attention to Detail: Exhibit strong organizational skills and the ability to handle multiple projects simultaneously. · Confidentiality: Maintain confidentiality and exercise discretion. · Strategic Thinking: Apply solid strategic thinking and problem-solving skills. · Team Player: Be a collaborative team player. · Empathy and Professionalism: Display excellent customer service skills, including a helpful and empathetic approach. Handle difficult customers and situations calmly and professionally. · Feedback Encouragement: Encourage team members to provide continuous feedback to each other and share information openly. · Mentorship: Ability to mentor and direct other team members to ensure task completion., · Proficiency with Ingenico iSC and Lane Series Credit Card Machines. · Strong expertise in Windows PC systems and software troubleshooting. · Advanced troubleshooting skills for internet ISP issues and IP/landline phones. · Working knowledge of Excel and ticketing systems. · Fluency in Spanish is a must. · Previous experience in the cell phone industry is a plus. · Familiarity with IQ Metrix and desktop support is highly desirable., * Technical Support: 1 year () : * Spanish () ## Description · Manage the full lifecycle of all escalated incidents, requests, and problems, including troubleshooting, research, investigation, isolation, and resolution. · Collaborate with the team to manage all local hardware assets, assist with hardware upgrades, and track assets. · Provide expert technical support for Ingenico iSC 250 series and Lane Series devices. · Troubleshoot and resolve issues related to Windows PCs, software, and systems. · Address and solve internet and ISP-related problems. · Handle IP and landline phone troubleshooting. · Utilize your advanced knowledge of Excel for various support tasks. · Manage and resolve tickets using our ticketing system. · Deliver exceptional support service to our Spanish-speaking employees. ## Related Videos - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)