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# Technical Support Engineer - Photovoltaic...

- **Company:** Siemens AG
- **Location:** San Antonio, TX, United States
- **Experience:** Experienced
- **Salary:** $61,547.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Salesforce.Com, SAP (Applications)
- **Published:** August 6, 2026
- **Apply:** https://www.juju.com/job/00000000glt5qd

## About the Role

+ Bachelor's degree

 + 3+ years' experience working in energy storage, solar, utilities

 + Project Management skills with excellent Business acumen

 + High level computer skill (SAP and/or Salesforce experience a plus)

_Preferred Qualifications:_

 + Strong verbal skills to aid in customer communications

 + Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues

## Description

We are looking for a Technical Support Engineer. This position will be based out of San Antonio, TX.

You'll make an impact by:

This role will work within the Siemens SI EA business unit and will support **Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX.**

 + Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio

 + Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner

 + Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues

 + Build a positive customer experience by working closely with Development, Sales and Quality Assurance

 + Respond promptly and professionally to customer inquiries and complaints

 + Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments

 + Work with our factories and quality teams to develop and implement corrective and preventive actions

 + Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.

 + Provide frequent updates to all stakeholders during the correction steps for the customer

 + Work closely with field service teams and vendors to align on materials and methods of correction

 + Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens

 + Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive


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