> Markdown version of [/jobs/ext/1956042-associate-computer-support-analyst](https://www.wearedevelopers.com/jobs/ext/1956042-associate-computer-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Computer Support Analyst - **Company:** Christiana Care Health Services, Inc. - **Location:** New Castle County, DE, United States - **Experience:** Experienced - **Salary:** $63,107.0 - $100,984.0 - **Contract:** Permanent contract - **Skills:** Computer Networks, Modems, Desktop Computing, Hard Disk Drives, Systems Analysis, Networking Hardware, Network Protocols, Software Engineering, Peripherals, Computer Equipment, Information Technology, Servicenow - **Published:** August 6, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17835499?backUrl=%2Fcareer%2F17835499%2FAssociate-Computer-Support-Analyst-Delaware-Newark ## About the Role * Obtained bachelors degree or commensurate experience in a discipline related to information technology and end-user support. * Demonstrated, from past work experiences, the breadth and depth of knowledge to support a complex, dynamic information organization. * 2 or more years of information technology, Desktop/Hardware support and system analysis experience. * 2 years of customer service related experience. KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS: * Knowledge of current network protocols, operating systems, and standards, including Healthcare related applications. * Knowledge of PBX applications (Avaya Communication Manager) and telecom wiring to be able to support a telecom infrastructure. * Ability to operate tools, components, and peripheral accessories. * Ability to read and understand technical manuals, procedural documentation, and OEM guides. * Ability to conduct research into hardware and software issues and products as required. * Ability to present ideas in user-friendly language. * Ability to understand the organization's goals and objectives. * Ability to be self directed and motivated. * Skill in attention to detail. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer-service orientation. * Skill in analyzing, interpreting, and solving diverse problems * Skill in written and verbal communication * Skill in using Incident management software (ServiceNow) and ability to update customer facing knowledge (ServiceNow) * Skill in relationship-building and interpersonal skills * Ability to communicate with a wide variety of information technology analysts * Ability to communicate with a wide variety of end-users in healthcare arena * Ability to acquire a broad range of technology knowledge * Ability to use a personal computer to perform duties * Ability to assume responsibility and to work flexible hours * Ability to work off hours while on 7x24 critical support. ## Description The Associate Computer Support Analyst role is to support and maintain in-house computer systems, desktops, peripherals and telephony systems. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required., * Work with end users to identify and deliver required PC service levels. * Liaise with, and provide training and support to, end users and staff on computer operation and other issues. * Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, telephony, mobile devices, clinical IT devices including nurse call, TV Systems, networked peripheral devices, and networking hardware products. * Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software, telephony, and networking software products. * Perform on-site analysis, diagnosis, and resolution of complex PC/Printer problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. * Receive and respond to incoming calls, pages, and/or e-mails regarding PC, Server and/or hardware problems. * Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. * Accurately document instances of hardware failure, repair, installation, and removal. * Recommend, schedule, and perform PC/Server, hardware and peripheral equipment improvements, upgrades, and repairs. * Support development and implementation of new computer projects and new hardware installations as well as telecom hardware. * If necessary, liaise with third-party support and equipment vendors. * Appropriately documents troubleshooting information in the incident management application to ensure problem determination/resolution methods are efficient and reliable. Utilizes and enhances the knowledge base of technology and application information, and ensures documentation is up to date. * Identifies and pursues opportunities for improving customer service. Identifies problem trends and looks for root cause of problems, rather than applying short-term fixes. * Ensures PC Hardware is implemented per standard guidelines and at the expectation of the customer and within service level commitments. * Supporting our internal telecom environment, including configuration and wiring of telephony systems. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)