> Markdown version of [/jobs/ext/1956128-onsite-it-support-technician-iron-mountain-mi](https://www.wearedevelopers.com/jobs/ext/1956128-onsite-it-support-technician-iron-mountain-mi). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Support Technician- Iron Mountain, MI - **Company:** Insight Incorporated - **Location:** Detroit, MI, United States - **Experience:** Experienced - **Salary:** $66,560.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Cyber Security, Data Transmissions, Desktop Computing, Microsoft Desktop Optimization Pack, Systems Analysis, Microsoft Office, Windows PowerShell, SAP (Applications), Scripting, Office365, Hardware Testing, Peripherals, Information Technology, Industrial Software, Network Server - **Published:** August 6, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17824908?backUrl=%2Fcareer%2F17824908%2FOnsite-It-Support-Technician-Iron-Mountain-Mi-Michigan-Detroit ## About the Role * Minimum 4 years ofexperiencewith eitherprogramming/systems analysis, systems software applications, PCrepair, orproviding support to usersrequired. * Experience in Microsoft desktop OS (Windows 8,9,10, etc.), Microsoft O365,data communications, operations and personal computersrequired. * Ability to solve technical issues and escalate whenappropriate. * Experience with PowerShell and other scripting languages desired. * Mustbe able tomaintainPC's, printers, peripherals, andinfrastructure. * Comply withphysical plant requirements, steel toe shoes, able to lift50lbs., able to walk/standthroughoutthe day. * Outstanding customer service focusrequired. * Providestimelyandaccurateupdatesto the ITSMticketing system. * Effective time management skillsrequired. * Excellent decision making and problem-solving skillsrequired. * Ability to communicate technical information to a non-technical audience in a clear and coherent mannerrequired. * Ability to work with a broad constituencyand havetolerance for the different work styles of the various clientsrequired. * Ability to work in an environment that may be occasionally stressful whenassistingclients on siterequired. * Strong communicationskillsrequired. ## Description Develop,maintain, and enhance plant operations planning, reporting analysis, and tracking systems using Microsoft Office,SAP,and manufacturing software tools.Works with plant personnel to solve technical issues and communicate and enforce IT standards. Support the manufacturing engineers and management in defining information technology needs andappropriate software/hardwaresolutions for plant users. Key responsibilities include: * Review,evaluateand implement requests from user departments. * Analyze systems problems,determine root-cause,andinitiatecorrective action. * Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing hardware devices. * Define end-user needs, and work withotherto architect/design, implement, test, document, andmaintainend-user system(s). Develop clear and concise documentation for instruction manuals. * Identifyend-user training needs and provideappropriate hardware/softwaresolutions. * Support andmaintainplant applications and infrastructure systems including desktops, servers,printers,and phone systems. * Ensure data/system securitycomplies withToro corporate policies to protect the Toro information technologies from unauthorized access, use, or interruption. Ensure information technology security provides the necessary safeguards for good business practice and meets all corporate and government regulatory requirements. * Work with other Toro plants to help drive alignment and standardization to cross-plantand enterprise systems. * Drive continuous improvementusingemerging and commercially available technology services and processes to increase effectiveness. * Provide backup support to other regional Toro company locationsas needed.This involves helping with day-to-day issues and traveling to support large project implementations and helping provide coverage. * Participationin On-Callrotation or availability forhigh priorityincident resolutionoutside ofnormal business hoursmay berequired. * Other duties asrequired. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. ## Related Videos - [JavaScript? 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