> Markdown version of [/jobs/ext/1956355-servicenow-itsm-certified-architect-itsm-certification-mandatory](https://www.wearedevelopers.com/jobs/ext/1956355-servicenow-itsm-certified-architect-itsm-certification-mandatory). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Servicenow ITSM Certified Architect - ITSM Certification Mandatory

- **Company:** FIRSTNET GLOBAL LLC
- **Location:** Grand Rapids, OH, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Continuous Integration, Systems Development Life Cycle, Servicenow
- **Published:** August 6, 2026
- **Apply:** https://www.wayup.com/i-j-Servicenow-ITSM-Certified-Architect-ITSM-Certification-Mandatory-FIRSTNET-GLOBAL-LLC-824740022216681/

## About the Role

ITSM Certification (mandatory)
Strong experience in ITSM tools (e.g., ServiceNow)
Knowledge of ITOM, observability, and CI/CD practices
Experience in stakeholder management and solution design

## Description

Job Summary: We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement., Define and implement ITSM architecture and strategy
Integrate ITSM with ITOM, observability, and SDLC processes
Provide recommendations for user feedback collection and service enhancements
Collaborate with cross-functional teams to improve service delivery
Ensure best practices, governance, and compliance across ITSM processes


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