> Markdown version of [/jobs/ext/1956390-software-support-specialist](https://www.wearedevelopers.com/jobs/ext/1956390-software-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Support Specialist

- **Company:** Tyler Technologies
- **Location:** Troy, MI, United States
- **Contract:** Permanent contract
- **Skills:** HTML, .NET Framework, Data Analysis, Databases, Relational Databases, Microsoft Office, Microsoft Software, Windows Servers, Software Tools, SQL Databases, Extensible Markup Language (XML), Extensible Stylesheet Language (XSL), Web Technologies
- **Published:** August 6, 2026
- **Apply:** https://us.experteer.com/career/view-jobs/software-support-specialist-troy-mi-usa-58813978

## About the Role

data reports, forms, and web technologies and related functionality * Use client management system to track and document issues * Submit issues to development or other internal teams for resolution when necessary * Coordinate with product development and implementation teams to resolve issues efficiently * Train end-users on system operations and functionality via remote methods * Create/update/enhance documentation throughout the support process * Review release docs and provide feedback to teams * Participate in Early Adopter activities and User Group meetings as needed * Assist in transitional services for new clients post-live period * Commit to expanding technical skills and knowledge of Tyler products and tools * Adhere to company policies including Safety, EEO, Ethics, and others Tasks * Bachelor in MIS or related technical field (or equivalent experience) * General technical knowledge of Microsoft products and technologies, including Windows Servers and Microsoft Office * aaaaaa
teams with relational databases or SQL (preferred) * Experience with .NET and related web technologies (HTML, XSL, XML) (preferred) * Knowledge of software development tools (a plus) * Strong analytical abilities in technical contexts * Excellent troubleshooting, root-cause analysis, and problem-solving skills * Excellent interpersonal, written, and verbal communication skills * Strong organizational, time management, decision-making, and multi-tasking skills * Ability to resolve complex client inquiries effectively * Willingness to learn new technologies quickly * Commitment to delivering an exceptional client experience Key requirements *

## Description

Experteer Overview In this role you support mission-critical public safety software, acting as a key liaison between clients, product development, and internal teams. You diagnose and resolve complex technical issues, ensuring an excellent customer experience in a demanding environment. You continuously expand your technical knowledge and collaborate across functions to improve solutions. This position offers hands-on exposure to core product areas and opportunities to contribute to client success and adoption. Compensation / Benefits * Provide high-quality inbound support via phone, chat, web, and email for Public Safety and Enforcement Mobiles applications * Troubleshoot complex software, hardware, database, and infrastructure issues to resolution * Own incidents and manage them to closure with clear stakeholder communication * Provide high-level diagnosis and take over escalated issues as needed * Replicate complex customer issues for diagnosis, testing, and resolution * Analyze data reports, forms, and web technologies and related functionality * Use client management system to track and document issues * Submit issues to development or other internal teams for resolution when necessary * Coordinate with product development and implementation teams to resolve issues efficiently * Train end-users on system operations and functionality via remote methods * Create/update/enhance documentation throughout the support process * Review release docs and provide feedback to teams * Participate in Early Adopter activities and User Group meetings as needed * Assist in transitional services for new clients post-live period * Commit to expanding technical skills and knowledge of Tyler products and tools * Adhere to company policies including Safety, EEO, Ethics, and others Tasks * Bachelor in MIS or related technical field (or equivalent experience) * General technical knowledge of Microsoft products and technologies, including Windows Servers and Microsoft Office * Proficiency with relational databases or SQL (preferred) * Experience with .NET and related web technologies (HTML, XSL, XML) (preferred) * Knowledge of software development tools (a plus) * Strong analytical abilities in technical contexts * Excellent troubleshooting, root-cause analysis, and problem-solving skills * Excellent interpersonal, written, and verbal communication skills * Strong organizational, time management, decision-making, and multi-tasking skills * Ability to resolve complex client inquiries effectively * Willingness to learn new technologies quickly * Commitment to delivering an exceptional client experience Key requirements *


## Related Videos

- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [NoLoJS - Avoiding JavaScript Cruft with HTML and CSS - Aaron T. Grogg](https://www.wearedevelopers.com/videos/1806-nolojs-avoiding-javascript-cruft-with-html-and-css-aaron-t-grogg)

## Related Articles

- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)