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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** CareerCircle - **Location:** Waukegan, IL, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple IOS, Apple Mac Systems, Bomgar, Microsoft Outlook, Collaborative Software, Dynamic Host Configuration Protocol, Common Desktop Environments, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Network Connections, Remote Access Technology, Remote Desktop Services, Airwatch, Remote Service Software, Software Deployment, TCP/IP, Visual Technology, Remote Desktop Protocol (RDP), Mobileiron, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Deployment Automation, Casper Suite, Servicenow - **Published:** August 6, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/waukegan/b73dcc98-a26a-4e9a-bbdd-08758216a724 ## About the Role * High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or a related field preferred. * 3-5 years of desktop support experience in a corporate environment. * Strong knowledge of: + Windows 10/11 operating systems + Active Directory + Microsoft Office 365 + OneDrive * Experience troubleshooting hardware, software, and networking issues. * Experience using remote support tools such as Bomgar and Remote Desktop Protocol (RDP). * Experience supporting Microsoft Teams and virtual meeting technologies. * Experience using ServiceNow or similar IT ticketing systems. * Excellent customer service, communication, and interpersonal skills. * Strong analytical, troubleshooting, and problem-solving abilities. * Ability to work independently and manage multiple priorities effectively., * Experience with PC imaging and deployment technologies such as: + SCCM + MECM + Windows Autopilot * Experience with Mobile Device Management (MDM) platforms, including: + Microsoft Intune + Jamf + Ivanti (MobileIron) + AirWatch * Experience supporting: + macOS devices + iPhones and iOS devices + Virtual Desktop Infrastructure (VDI) environments * Relevant certifications such as: + CompTIA A+ + Microsoft Certified Professional (MCP) + Other industry-recognized IT certifications, * Desktop Support * Windows 10/11 * Active Directory * Microsoft Office 365 * OneDrive * Hardware Installation and Troubleshooting * Software Deployment * SCCM / MECM * Windows Autopilot * macOS Support * Mobile Device Management (MDM) * Microsoft Intune * Jamf * Ivanti (MobileIron) * AirWatch * Microsoft Teams * VDI Support * Printer Support * Imaging and Deployment * ServiceNow * Ticketing Systems * Remote Desktop Support * Inventory Management * Customer Service, * Ability to lift and move computers, monitors, and related equipment up to 25 pounds. * May require walking between office locations, kneeling, crouching, or working under desks to access equipment. * Standard business hours with on-site support responsibilities., * Strong customer-focused mindset. * Excellent verbal and written communication skills. * Adaptability and flexibility in a fast-paced environment. * Attention to detail and commitment to quality service. * Ability to troubleshoot and resolve issues efficiently while maintaining a professional demeanor., Mac OS Patience Operations Management ServiceNow Self-Starter Communication Microsoft 365 Pharmaceuticals Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Endpoint Devices Technical Issues Microsoft Outlook Technical Support Help Desk Support Mac/Apple Support Peripheral Devices Business Valuation Process Improvement Employee Onboarding Incident Management Lifecycle Management Audiovisual Equipment Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Audio-Visual Technology Hardware Troubleshooting End-User Training And Support Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0 ## Description Apple IOS Operations Leadership ServiceNow Mobileiron Communication Problem Solving Desktop Support Microsoft Teams Customer Service Operating Systems Technical Support Device Management Business Valuation Business Operations Microsoft Windows 10 CompTIA Certification Information Technology Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Mobile Device Management Remote Desktop Protocol (RDP) Microsoft Certified Professional Troubleshooting (Problem Solving), The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise., * Respond promptly to service requests and incidents via phone, email, or in person. * Troubleshoot and resolve issues related to client devices, desktops (physical and virtual), laptops, printers, mobile devices, and peripheral equipment. * Install, configure, and upgrade hardware and software according to company standards. * Assist users with application issues, operating systems, and network connectivity. * Document all support activities, resolutions, and updates within the ticketing system. * Collaborate with other IT teams and staff on escalated issues and project implementations. * Provide guidance and training to users on IT policies, procedures, and best practices. * Maintain inventory of IT assets and ensure compliance with security protocols and organizational standards., TCP/IP Operations Leadership ServiceNow Communication Microsoft 365 Problem Solving Desktop Support Customer Service Active Directory Operating Systems Technical Support Help Desk Support Microsoft Windows Business Valuation Service Management Lifecycle Management IT Service Management Remote Access Systems Full Stack Development Collaborative Software Artificial Intelligence Network Troubleshooting Business Transformation Remote Technical Support Common Desktop Environments Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0 Google IT Support IT Desktop Support Analyst TEKsystems Buffalo Grove, IL*Hybrid Mac OS Operations ServiceNow Communication Microsoft 365 Pharmaceuticals Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Microsoft Outlook Technical Support Help Desk Support Mac/Apple Support Peripheral Devices Business Valuation Employee Onboarding Incident Management Audiovisual Equipment Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0 ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)