> Markdown version of [/jobs/ext/1957059-help-desk-supervisor-sr-user-trainer](https://www.wearedevelopers.com/jobs/ext/1957059-help-desk-supervisor-sr-user-trainer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Supervisor/Sr. User Trainer

- **Company:** MarineTraffic
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Spreadsheets, Databases, Text Processing, Drupal, Microsoft Office, Office Automation, Microsoft PowerPoint, Microsoft SharePoint, Data Management
- **Published:** August 6, 2026
- **Apply:** https://www2.jobdiva.com/portal/?a=j7jdnwgck4wulo816y7l865pzq556q05f5cqdk65b0o0dpy0m5p196w9a9ln1g3w&compid=0/jobs/31717203#/jobs/31717203

## About the Role

* Excellent written and oral communication skills.
 * Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word
and PowerPoint.

 * Familiarity using Drupal, TEAMS or TEAMS Apps.
 * Experience with SharePoint (Administrative Role)
 * Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the
applications being supported, including both telephone support and on-site assistance to users, is
preferred.

 * At least one year teaching/training experience involving computer applications, preferably database,
imaging, or other automated litigation support applications preferred.

 * Must have hands-on familiarity with the network, telecommunications, and operating systems
environment of the applications being supported.

 * Should be an expert user of the Government's word processing, spreadsheet, and email systems.
 * Must be a U.S. Citizen and able to obtain a Public Trust clearance., * Experience working in a Government and/or Litigation Support environment in conjunction with basic
qualifications, preferred.

 * Undergraduate degree valued.
 * Prior supervisory experience strongly preferred.
 * Experience with DOJ office automation environments extremely helpful.

## Description

* Provide on-site technical resource/support who should be comfortable with making visually appealing
and data-accurate updates to a public facing website.

 * Quick learner who is willing to learn new data management systems in order to provide high-level
support, as well as day-to-day management.

 * Create, modify and run daily, weekly, monthly and quarterly reports, as requested.
 * Provide technical support to new and current users of the internal database system.
 * Assist in testing database functionality following upgrades or fixes.
 * Make updates to website based on specific data points at regular intervals.
 * Provide technical support to office staff as necessary, to include interaction with Department technical
staff, ordinary maintenance of office technical equipment, and routine troubleshooting.

 * Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work
assignments.


## Related Videos

- [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Decoupling 101 - Why decouple, when not to, progressive decoupling and success stories in decoupling](https://www.wearedevelopers.com/videos/266-decoupling-101-why-decouple-when-not-to-progressive-decoupling-and-success-stories-in-decoupling)
- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech)
- [The Pragmatic Architect: Balancing Necessity vs. Sufficiency in React Systems](https://www.wearedevelopers.com/videos/2101-the-pragmatic-architect-balancing-necessity-vs-sufficiency-in-react-systems)

## Related Articles

- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [Dev Digest 151: SEO in an AI world, security fixes and Doomed PDFs](https://www.wearedevelopers.com/magazine/535-dev-digest-151-seo-in-an-ai-world-security-fixes-and-doomed-pdfs)