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# End User Support Onsite Engineer

- **Company:** Infosys
- **Location:** Burlington, VT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Adobe InDesign, Software Applications, System Center Configuration Manager, Strategies of Testing, Software Performance
- **Published:** August 6, 2026
- **Apply:** https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25633&siteid=5439&PageType=JobDetails&jobid=2248830

## About the Role

An agile mindset with effective communication and problem-solving skills.
The ability to work on majority of the areas as part of SDLC lifecycle
Passion for innovating solutions that drive progress and meet future challenges.
A proactive approach to monitoring and resolving production issues before they escalate.
Commitment to continuous learning, knowledge sharing, and fostering team development, * Experience in EUC H&F Support (End User Compute - Deskside Support)

 * Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.
 * Good customer handling skill and prior experience in Concierge (VIP Users) support
 * Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
 * Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
 * SCCM client end installation & troubleshooting knowledge
 * Basic knowledge of Networking and Active Directory
 * Must have right attitude and customer centric approach.
 * Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW), *Incident, Service Request, and Problem Management (ITIL)
*Customer Service and Communication Skills
*Vendor Coordination
*Documentation and SOP Creation
*Ability to work independently and manage onsite priorities
*Collaboration with Infrastructure, Security, and Engineering Teams., * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

 * This position may require relocation and/or travel to work/project location.
 * Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

## Description

In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below:

Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
Participate in design discussions to capture software specifications, and aid in creation of process documentation.
Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository


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