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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Advanced Software Engineer - **Company:** Light & Wonder - **Location:** Reno, NV, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Java (Programming Language), .NET Framework, Data Analysis, Software Applications, IBM System I, Build Automation, Unit Testing, C Sharp (Programming Language), Unix, C++ (Programming Language), Configuration Management, Databases, Computer Engineering, Continuous Integration, Software Debugging, Microsoft Software, Microsoft SQL Server, Software Architecture, Systems Development Life Cycle, Remote Access Technology, Software Tools, Cloud Services, Software Deployment, Software Engineering, SQL Server Reporting Services, Strategies of Testing, Virtualization Technology, Software Troubleshooting, Information Technology, Software Coding - **Published:** August 6, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/87704622/1 ## About the Role * Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Electrical Engineering Technology, or a related field, or equivalent combination of education and experience; Master's degree preferred. * Minimum 5 years of experience in software development, software engineering, technical support, casino systems, or a related technical field. * Minimum 5 years of hands-on coding experience and professional experience working within a software development team. * Experience with build automation, continuous integration, unit testing, change management, and configuration management. * Experience providing technical support in production environments, including software installation, upgrades, troubleshooting, maintenance, and issue resolution. * Knowledge of software development lifecycle (SDLC), software testing methodologies, and development/modeling tools. * Strong troubleshooting, analytical, and problem-solving skills, including data analysis, database maintenance, and query development. * Working knowledge of help desk tools, databases, remote access technologies, and operating systems. * Experience with one or more of the following technologies is preferred: SQL Server, SQL Reporting Services, Database Administration, Java, .NET, C#, C++, Unix, AS400, cloud solutions, networking, virtualization, and Microsoft technologies. * Ability to debug complex issues and develop compliant software fixes in regulated environments. * Strong customer service, communication, and client-facing skills, with the ability to interact effectively across technical and non-technical audiences. * Ability to train, mentor, and collaborate with cross-functional teams. * Ability to manage multiple priorities in a fast-paced, high-pressure environment. * Familiarity with Light & Wonder products and software applications is preferred. * Ability to support multiple products and execute software deployments, upgrades, and maintenance activities in live production environments. * Proficiency in English. * Must be able to obtain and maintain required gaming registrations and licenses. * Ability to travel up to 15%. * Must be available to support a 24/7/365 business environment, including weekends, holidays, and non-standard hours as needed. ## Description * Provide resolutions to customer issues. * Supports and troubleshoots customer and employee problems to determine if the problem is hardware, software, or procedural. * Provides customer satisfaction. * Follow up with customers, provide regular updates and see problems through to resolution. * Updates knowledge base on a regular basis. * Maintains a thorough understanding of the product methodology and functionality of the systems. * Utilize excellent customer service skills, defuse difficult customer situations, and exceed customers' expectations. * Recommended procedure modifications or improvements. * Preserve and grow your knowledge of help desk procedures, products and services. * Utilizes technical knowledge to write and complete software tasks and projects. * Research new technologies and incorporate them into new systems and products. * Tests, integrates, writes, troubleshoots, and debugs software applications and on client sites. * Responsible for the architecture and implementation of critical software components and games; uses company standards and applies design principles and patterns to develop robust software. * Works closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and system related issues. * May act as team mentor in a multi-person development team. * May supervise and verify the work of engineers, designers, or technicians. * Participates in on call rotation. ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Can This Elephant Dance? 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