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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Linux Deskside Support Technician - **Company:** Edgewater Federal Solutions - **Location:** Albuquerque, NM, United States - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Macintosh Computers, Apple IOS, Apple Mac Systems, Software Applications, Ubuntu (Operating System), Data as a Services, Linux, Microsoft Office, Virtual Desktops, Red Hat Enterprise Linux, Windows Desktop, Data Processing, Computer Equipment, Information Technology, Servicenow - **Published:** August 6, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17823772?backUrl=%2Fcareer%2F17823772%2FLinux-Deskside-Support-Technician-New-Mexico-Albuquerque ## About the Role * HS Diploma and a minimum 2 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties. * Ability to obtain & maintain a U.S. Dept. of Energy Clearance * U.S. Citizenship is required. Required Skills: * Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications. * 6 months of customer help desk experience * Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer). Ability to type 35 WPM Desired: * Experience in the current customer environment * Associates Degree or bachelor's degree in information technology, or related discipline. * Experience with ServiceNow. * Experience with KCS methodology. * Any additional requirements determined by the Service Manager. * Ability to type 50+ WPM ## Description Edgewater Federal Solutions is seeking a Linux Deskside Support Technician to support the IT program at a major national laboratory. Desk-Side Support: Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs). The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices. Responsibilities Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems * Analyzes performance statistics to support tuning, automation, and optimization activities * Establishes, composes, and maintains security, capacity, and business continuity controls and documentation * Interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction * Collects, defines, and organizes detailed user requirements * Defines, plans and deliverables for assigned projects * Understands and complies with project budgets * Conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions * Recommends training plans; and leads continuous improvement activities. * Respond to service requests & incident management services, generated by the Service Desk & by customers. * Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians. * Resolve more complex issues escalated from the Service Desk & reported by the computing customer. * Provide set up & medium-to-advanced troubleshooting of video conference equipment. * Provide basic to advanced desk side support & troubleshooting skills for Windows, Macintosh, Linux, iOS & software applications. System administration for Windows desktop. * Troubleshoot virtual desktops as required. * Test application compatibility & support cyber initiatives. * Appropriately document all required information including ticket resolutions into the call tracking system and contribute information to knowledgebase articles while keeping knowledgebase articles current. Resolve the service request or issue as appropriate on the first point of contact or within the specified timeline. * Ensure the proper configuration, management, operation, monitoring, and security of assigned system(s). * Test, verify, and document changes to computer equipment. * Assist with technology development initiatives. * Coordinate efforts with Third Party service and maintenance providers to keep equipment, software, and related services in good working order * Other duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Seriously gaming your cloud expertise: from cloud tourist to cloud native](https://www.wearedevelopers.com/videos/373-seriously-gaming-your-cloud-expertise-from-cloud-tourist-to-cloud-native) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)