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# Systems Administrator

- **Company:** Bex, Inc.
- **Location:** Scottsdale, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cloud Computing, Cyber Security, Issue Tracking Systems, Knowledge Management, Microsoft Office, Windows Servers, Network Administration, Citrix Systems, Windows PowerShell, Azure Active Directory, Virtualization Technology, Windows Desktop, Remote Desktop Protocol (RDP), Information Technology, Server Operating Systems & Platforms
- **Published:** August 6, 2026
- **Apply:** https://www.wayup.com/i-j-Systems-Administrator-Bex-Partners-994419088523692/

## About the Role

+ Experience & Background: 5-8+ years of advanced technical problem-solving experience in roles involving network administration, network engineering/design, virtualization technologies, and server build/maintenance. This is not an entry-level role.
 + Education & Certifications: Bachelor of Science or equivalent certifications preferred. Must hold or obtain within 6 months Windows Server Hybrid Administrator Associate (AZ-104) and/or Citrix CCA-V certification.
 + Systems & Infrastructure Expertise: Advanced understanding of and experience using PowerShell (Scripting and Automation), Active Directory (On-Prem and Azure AD), Group Policy, RDS/RDP, Citrix, Windows desktop/server OS, virtualization technologies, cloud hosting principles, and Office 365 configuration/management.
 + Technical Tools & Platforms: Proficiency with RMM solutions such as Ninja One or N-Able and familiarity with printer configurations in remote VMs and on-prem environments.
 + Security & Best Practices: Knowledge of IT security concepts and enterprise best practices.
 + Troubleshooting & Analytical Skills: Expert-level diagnostic, analytical, and research abilities with strong attention to detail.
 + Communication & Work Style: Exceptional written and verbal communication skills, strong customer service orientation, ability to manage priorities independently, and integrity in meeting deadlines and collaborating with teams.

## Description

Visory is seeking a System Administrator to plan, build, administer, and support client-facing and internal IT systems. In this role, you will serve as a technical escalation point for the Support team, providing Level 3 support while delivering exceptional customer service. This Administrator will also directly support a key account, partaking in group calls for identification and resolution, taking level 3 infrastructure tickets, and ongoing overall support. You will research, test, and develop solutions in a methodical and detail-oriented manner, working closely with Engineering, Management, Sales, and clients to resolve complex system issues and support ongoing initiatives.
What You Will Be DOING:

 + Level 3 Escalation & Advanced Support: Provide expert-level troubleshooting and resolution for escalated tickets, ensuring issues are resolved in alignment with performance metrics and service expectations.
 + Technical Subject Matter Expertise: Serve as a subject matter expert for company service offerings and supported systems, providing guidance to internal teams and clients.
 + Solution Development & Research: Research, test, and develop solutions for recurring or complex technical issues in a structured and logical manner.
 + Client Communication & Service Excellence: Deliver exceptional customer service via phone and email, managing expectations and ensuring timely resolution of system and infrastructure issues.
 + Documentation & Knowledge Management: Document all customer issues and resolutions within the ticketing system and contribute to internal knowledge base resources.
 + Projects & Operational Support: Participate in ongoing system and network initiatives, assist with assigned projects, and take part in an on-call rotation as required.


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