> Markdown version of [/jobs/ext/1959119-end-user-support-analyst](https://www.wearedevelopers.com/jobs/ext/1959119-end-user-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# End User Support Analyst

- **Company:** FREEDOM REALTY
- **Location:** Arlington, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Outlook, System Configuration, Microsoft Office, Office Suite, Skype for Business, Web Application Security, Microsoft SharePoint, Microsoft Onedrive, Tanium Platform Expertise, Computer Equipment, SolarWinds (Software)
- **Published:** August 6, 2026
- **Apply:** https://www.wayup.com/i-j-freedom-partners-shared-services-318245792112987/

## About the Role

+ 3+ years' experience with technical platforms.
 + Technical degree preferred but not required.
 + Experience with configuring and troubleshooting Windows 7, MS Office and Outlook problems
 + Strong analytical & organizational skills.
 + Proven ability to thrive in a customer facing role.
 + Familiarity with training tools, technology, and methodologies.
 + Strong communication and interpersonal skills, including the ability to deliver an understanding of complex technical topics to non-technical staff.
 + Willingness to learn new technologies quickly and take on new challenges.
Our Environment:

 + Office 365, OneDrive, Skype for Business, Sharepoint Online
 + Windows 7/10, Macs, iPhones and iPads
 + Solarwinds, MacAfee AV and Encryption, Tanium patching and Forcepoint Web Security

## Description

Freedom Partners Shared Services seeks an End User Support (EUS) Analyst to help equip and support FP Shared Services clients with the best tools and technology to achieve their missions. We work hard to build a culture that encourages entrepreneurial thinking, embraces change, and values each individual., + Provide desktop support for all end-user devices, including Windows and Mac PCs, iPhones and iPads.

 + Diagnose and troubleshoot technical problems throughout our clients' office suite
 + Resolve service desk tickets in a timely and high-quality manner
 + Develop & maintain internal ticket & request system
 + Analyze customer issues and escalate to Sr. Engineers where appropriate, working as a team to improve our customers' end-user experience
 + Install, configure and upgrade computer hardware and software, including endpoint device (laptops, iPhones, iPad) imaging and deployment
 + Research and implement best practices and ways to improve services while lowering costs and increasing customer focus and efficiency
 + Assist with meetings & events, providing real time dedicated support to solve problems when they arise
 + Work with external technology engineers to solve problems as they arise within the organization to resolve the issue in a timely manner
 + Conduct technical training and product updates to customers


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)