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# IT Operations Analyst, Jr.

- **Company:** By Light Professional IT Services
- **Location:** Cape Canaveral, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Information Technology Operations, System Programming
- **Published:** August 6, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17830875?backUrl=%2Fcareer%2F17830875%2FIt-Operations-Analyst-Jr-Florida-Cape-Canaveral

## About the Role

* High School plus advanced training, and 3 - 4 yrs. of experience

## Description

Install and repair equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.

 * Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
 * Analyzes and evaluates products and related performance.
 * Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
 * Installs, upgrades and removes products ensuring coordinative engineering field change.
 * Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
 * Completes system programming and optimization as part of the installation process.
 * Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
 * Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
 * Maintains effective customer communications and relations.
 * Travels frequently to customer sites and performs field technician service duties as assigned.
 * Under general supervision the Customer Service Representative will work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.
 * Work is checked since errors may cause delay or expense. May assist and train less experienced personnel.
 * Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.


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