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# Software Development Engineer, Amazon Customer...

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $143,700.0 - $194,400.0
- **Contract:** Internship / Graduate position
- **Skills:** Code Review, Computer Programming, Software Design Patterns, Distributed Computing Environment, Machine Learning, Software Engineering, Generative AI, Build Management, Information Technology, Build Process, Software Coding, Software Version Control
- **Published:** May 30, 2026
- **Apply:** https://www.juju.com/job/00000000g3nfh0

## About the Role

3+ years of non-internship professional software development experience

 - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

 - Experience programming with at least one software programming language

Preferred Qualifications

 - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

 - Bachelor's degree in computer science or equivalent

## Description

As a Software Development Engineer in Customer Journey, you will take part in the implementation and delivery of contact center systems built on top of our next-generation routing system, leveraging the power of Generative AI (GenAI) and Machine Learning for improved intents and routing signals, and preserving customer contact journey data. You will work cross functionally with partners to take the product from concept to customer release while ensuring the highest level of quality for your deliverables, managing one of the worlds largest and most complex customer service organizations.

 - Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.

 - Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry., This role sits on a team within Customer Journey focused on CS routing and matching. We are responsible for every customer contact, ensuring customers get to a customer service associate able to solve their issue within the first contact. Ultimately, we reduce customer effort by improving the discoverability of customer ingresses, creating a contact experience that effectively identifies the customer issue and preserves it across the customer journey for a seamless transition between automated and human support, and ensures quick issue resolution on the first contact by investing in foundational technologies to capture and persist routing signals.


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