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# Servicedeskmedewerker

- **Company:** Brunel International N.V.
- **Location:** Amsterdam, Netherlands (Remote available)
- **Experience:** Expert
- **Salary:** €3,700.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Agile Methodology, Scrum Methodology, Topdesk, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://nl.talent.com/redirect?id=630109351171066049&source=vacant&utm_medium=xml&utm_campaign=marketing&utm_product=vacantnew_bulk&oapply=org_v2026-07&puid=edaaadddddagaddfbddg9dd7edddaddbadafbddf9dd99ddfbddgaddabdaaaddgcddc9dd7bea3addffddgaed2dddgaddgfddgaddgaddg9ddg6ed3gc9bbb9b3bee3ee33def3de93de83debgddbgddffddd3ded3deagdd93ee33de93deg3ee33ee33deg3ee33ee33ee33ee33ee33ee3&pos=8&xml_batch_generation_id=5c0535c9-eb3c-40fb-8594-b299b788315b&falcon=1&pid=212d0699a0b5&bpid=ceb875611785f5d3f683578b1916f7ac

## About the Role

* Minimaal een mbo 4 diploma in de richting van IT.
 * Minimaal 2 jaar werkervaring in een soortgelijke rol.
 * Ervaring met Microsoft 365, Windows-omgevingen en Active Directory.
 * Bekendheid met ITSM-tools zoals Topdesk of ServiceNow.
 * Beheersing van de Nederlandse taal in woord en geschrift.
 * Pré: ervaring met ITIL, Scrum/Agile en werken binnen de overheid.

## Description

Als ervaren servicedeskmedewerker ben jij het eerste aanspreekpunt voor IT-gerelateerde vragen en problemen. Met jouw kennis en vaardigheden zorg je voor een snelle en efficiënte oplossing die de dagelijkse werkzaamheden van eindgebruikers soepel laat verlopen.

* Beheren van IT-incidenten en problemen via een ITSM-tool zoals Topdesk of ServiceNow.
 * Ondersteunen van eindgebruikers bij vragen over Microsoft 365 en Windows-omgevingen.
 * Uitvoeren van wijzigingen en administratieve taken in Active Directory.
 * Bijdragen aan procesoptimalisatie en het implementeren van ITIL-methodieken.
Over jou


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