> Markdown version of [/jobs/ext/1961429-mandarin-speaking-it-support](https://www.wearedevelopers.com/jobs/ext/1961429-mandarin-speaking-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mandarin speaking IT Support - **Company:** People First - **Location:** London, UK - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Software Applications, Backup Devices, Microsoft Outlook, Cyber Security, Computer Engineering, IBM Notes, Identity and Access Management, Microsoft Office, Microsoft SharePoint, Software Engineering, Information Technology - **Published:** August 7, 2026 - **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2912279784-2 ## About the Role * Degree educated preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject * Proven track record in similar role * Experience in PC support (e.g. PC installation, printer setup) * Experience in Windows 10 and 11 trouble shooting * Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes * Experience in database management * Knowledge of Information Security, Cyber Security and GDPR * Good problem solving skills * Excellent English and Mandarin communication skills ## Description IT Centre (Europe) oversees and manages the secure operations of IT applications and front-end systems used in all branches and representative offices located within Europe and Africa. As an IT Support - Mandarin Speaking, you will be responsible in assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup. IT Support - What You'll be Doing: * Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office's service requests and manage the workflow of these requests * Carry out machine room environment and devices first line maintenance, support second line engineer to perform system changes and maintenance * Monitor the production systems and applications and follow the incident management procedure to deal with critical messages. Perform first line handling of system and network alerts * Carry out daily operational duty and run batch jobs * Assist with producing system and network reports for management and for branches ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes) - [What is quantum computing?](https://www.wearedevelopers.com/videos/481-what-is-quantum-computing) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)