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# Network Support Assistant

- **Company:** Edi
- **Location:** UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Network Support, Gsuite
- **Published:** August 7, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb43520f912ad4cf44be4a3e7fe807593c/eaa

## About the Role

* Understanding of how contact centres and/or advice centres operate and performance is measured, including the management of services in accordance with set Key Performance Indicators.
 * Strong organisational skills, with proven ability to plan and organise your own work in a busy environment, working accurately to agreed deadlines.
 * Good interpersonal and communication skills and an ability to build and maintain effective working relationships internally and externally.
 * Experience of using ticketing systems, and Google apps or other collaborative technologies to support teamwork and management

## Description

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.
As a Network Support Assistant, you are National Citizens Advice's first point of contact for the public and the local Citizens Advice network, delivering a high-quality, multi-channel enquiry and support service. You will triage and resolve foundational enquiries while ensuring complex matters are seamlessly escalated to subject matter experts. In response to support requests from the network, you manage essential operational workflows-from publishing recruitment adverts to coordinating prestigious Royal visits and helping to maintain the integrity of the national member register.
Apply with CV and cover letter detailing the below essential criteria;

 * Ability to work within a team responsible for supporting local offices in the delivery and of high quality multi-channel enquiry services across multiple locations., Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives - from debt to evictions to trouble at work - and you can be key to them getting the support they need in the quickest, easiest, and most effective way.


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