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# IT Support Engineer

- **Company:** The Focusrite Group
- **Location:** High Wycombe, UK
- **Salary:** £25,000.0 - £35,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Confluence, Microsoft Azure, System Configuration, Dynamic Host Configuration Protocol, Software Debugging, Domain Name System (DNS), Microsoft Office, Networking Basics, Windows PowerShell, Cloud Services, Single Sign-On, TCP/IP, Software Troubleshooting, Microsoft InTune, Casper Suite
- **Published:** August 7, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb179980d6ba778c963198b26a241a4043

## About the Role

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.
As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Essential experience :

 * Professional experience with Microsoft Office 365 Administration
 * MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
 * Experience of MacOS/Windows - hardware & software troubleshooting
 * Professional Experience working in another IT Support role

## Description

We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.
This contract role will start in September 2026 and is expected to last for 12 months.
You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.
The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure., * Azure / Entra ID cloud services - modern workplace

 * SharePoint Administration
 * Jira / Confluence administration
 * PowerShell scripting
 * Printer Troubleshooting
 * Android and iOS device support
 * Secure email gateways
 * ITIL-based Service Management
 * Networking fundamentals (TCP/IP, DNS, DHCP)
 * Configuring or Supporting Single Sign-On SSO
 * Professional use of CoPilot and AI tools
 * Full UK Driving Licence


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