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# SC Cleared IT Support Engineer/EUC Support Engineer

- **Company:** Synergize Consulting Ltd
- **Location:** Edinburgh, UK
- **Experience:** Starter
- **Salary:** £55,900.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Data Centers, Software Engineering, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Office365, Information Technology, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-C961CCD0DD49735DF3/

## About the Role

* 1-2 years' experience in an IT Support, Desktop Support or Technical Support role.
 * Strong knowledge of Microsoft Windows 10 and Windows 11.
 * Experience supporting Microsoft 365 applications.
 * Basic knowledge of networking concepts including LAN, WAN and TCP/IP.
 * Basic Active Directory administration experience.
 * Experience supporting desktop and laptop hardware.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication and customer service skills.

Desirable Skills

 * ITIL Foundation Certification.
 * CompTIA A+.
 * Microsoft Fundamentals Certification.
 * Experience using ServiceNow or similar ITSM tools.
 * Mobile device support experience.

## Description

We are supporting a leading global IT services organisation on a secure end-user computing programme and are looking for an SC Cleared IT Support Engineer to join an onsite team delivering a large-scale device refresh and desktop support service.

This is an excellent opportunity for someone with strong desktop support experience who enjoys working in a hands-on environment, providing exceptional customer service and supporting a wide range of workplace technologies.

 * Please note, this position is Inside IR35 and will be working full time on site in Edinburgh.

Key Responsibilities

 * Build, configure and deploy desktop and laptop devices as part of a large-scale refresh programme.
 * Provide onsite technical support for end-user computing devices and workplace technologies.
 * Troubleshoot and resolve hardware and software issues.
 * Support Microsoft Windows 10/11 and Microsoft 365 environments.
 * Perform desktop, laptop and peripheral installations, replacements and maintenance.
 * Provide "hands and eyes" support within the onsite data centre when required.
 * Assist users with day-to-day technical issues while delivering excellent customer service.
 * Log, update and manage support requests in line with agreed SLAs.
 * Work closely with technical teams to ensure timely issue resolution and successful device deployments.


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