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# Service Desk Manager (Information Technology)

- **Company:** i Jobs
- **Location:** Bosham, UK
- **Salary:** £69,181.0
- **Contract:** Permanent contract
- **Skills:** Information Technology, Performance Monitor
- **Published:** August 7, 2026
- **Apply:** https://www.topfinancialjobs.co.uk/job-details-13142993

## About the Role

* Proven experience managing or leading an IT Service Desk function.
 * Strong knowledge of IT service management processes.
 * Experience handling incidents, requests, and service performance reporting.
 * Ability to lead, motivate, and support a technical support team.
 * Excellent communication and stakeholder management skills.
 * Right to work in the UK.
 * Ability to provide three years of written references, with employment gaps verified.
 * Ability to complete required compliance checks and provide relevant documentation.

Nice-to-Have Requirements

 * Experience working within a public sector environment.
 * Knowledge of IT service improvement methodologies.
 * Experience working with service management frameworks such as ITIL.

## Description

* Manage the day-to-day operations of the IT Service Desk.
 * Lead and support the Service Desk team to deliver effective IT support.
 * Ensure service requests and incidents are handled within agreed service levels.
 * Monitor service performance and identify areas for improvement.
 * Maintain strong communication with internal teams, stakeholders, and service users.
 * Support the implementation of IT service improvements and processes.
 * Ensure accurate reporting and documentation of service desk activities.
 * Promote good customer service practices across IT support functions.


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