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# Technicien Helpdesk N1 H/F

- **Company:** Groupe Actual
- **Location:** Saint-Aignan-Grandlieu, France
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Office Suite, Office Automation, Tablet Computers, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/82084705.html

## About the Role

Pour réussir dans ce poste, vous êtes à l'aise avec :

 - Matériel : PC, imprimantes, smartphones, tablettes.

 - Système : Windows 10 et 11, Active Directory.

 - Outils bureautiques et collaboratifs : Messagerie Outlook 365, suite Office

 - Réseau : Configuration et paramétrage des réseaux sur postes de travail.

Nous recherchons un professionnel curieux, proactif et doté d'un excellent relationnel., Matériel : PC, imprimantes, smartphones, tablettes.

 - Système : Windows 10 et 11, Active Directory.

 - Outils bureautiques et collaboratifs : Messagerie Outlook 365, suite Office

 - Réseau : Configuration et paramétrage des réseaux sur postes de travail.

Nous recherchons un professionnel curieux, proactif et doté d'un excellent relationnel., Service-Now
Windows
Sens du relationnel
Pro-activité
Logiciels bureautiques
Appels entrants
Outlook

## Description

La prise d'appels entrants (support N1): En moyenne : 20 sollicitations par jour

 - Le traitement des relances et du backlog

 - La qualification et résolution des incidents de premier niveau

 - La gestion des tickets via l'outil ServiceNow

 - La contribution à la qualité de service et à la satisfaction utilisateur


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