> Markdown version of [/jobs/ext/1962316-2nd-level-support-engineer-kubernetes-cloud-operations](https://www.wearedevelopers.com/jobs/ext/1962316-2nd-level-support-engineer-kubernetes-cloud-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 2nd Level Support Engineer - Kubernetes & Cloud Operations

- **Company:** msg services ag
- **Location:** Hamburg, Germany
- **Salary:** €57,000.0 - €74,500.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Software as a Service, Cloud Computing, Continuous Integration, DevOps, Octopus Deploy, Cloud Platform System, Okta, Grafana, Kubernetes, Information Technology, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://www.xing.com/jobs/hamburg-2nd-level-support-engineer-kubernetes-cloud-operations-156950990

## About the Role

* Abgeschlossene Ausbildung oder Studium im Bereich Informatik bzw. eine vergleichbare Qualifikation
 * Erfahrung im technischen Support oder im Betrieb moderner Cloud-Infrastrukturen
 * Gute Kenntnisse in Kubernetes und Container-Technologien
 * Erfahrung mit AWS oder einer vergleichbaren Cloud-Plattform
 * Analytische Denkweise und strukturierte Arbeitsweise
 * Freude an Teamarbeit sowie eine hohe Service- und Kundenorientierung
 * Idealerweise Kenntnisse in ArgoCD, CI/CD, Grafana, ServiceNow, Keycloak
 * Gute Deutsch- und Englischkenntnisse

## Description

* Analyse, Bearbeitung und Lösung komplexer technischer Incidents und Service Requests nach ITIL
 * Deployment und Betrieb von SaaS-Produkten der msg Gruppe
 * Überwachung der Plattform sowie proaktive Fehleranalyse und -behebung
 * Zusammenarbeit mit Entwicklung, DevOps und 3rd-Level-Support zur nachhaltigen Problemlösung
 * Dokumentation von Lösungen, Workarounds und Betriebsprozessen
 * Durchführung von Changes
 * Übernahme von Bereitschaftsdiensten
 * Kontinuierliche Optimierung der Betriebs- und Supportprozesse


## Related Videos

- [Get ready for operations by pull requests](https://www.wearedevelopers.com/videos/108-get-ready-for-operations-by-pull-requests)
- [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale)
- [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform)
- [From Factory Floor to Kubernetes Core: Building an Edge Platform One Step at a Time](https://www.wearedevelopers.com/videos/1415-from-factory-floor-to-kubernetes-core-building-an-edge-platform-one-step-at-a-time)
- [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey)
- [Mastering Kubernetes – Beginner Edition](https://www.wearedevelopers.com/videos/530-mastering-kubernetes-beginner-edition)

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