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# 2nd-Level-Support

- **Company:** DIS AG
- **Location:** Rheinstetten, Germany
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Office, Azure Active Directory, Systems Integration
- **Published:** August 7, 2026
- **Apply:** https://www.adzuna.de/details/5829148735

## About the Role

* Abgeschlossene IT-Ausbildung bspw. Fachinformatiker für Systemintegration oder vergleichbare Erfahrung
 * Einschlägige Berufserfahrung im IT-Support von Vorteil
 * Sicherer und routinierter Umgang mit den gängigen MS Office Anwendungen wünschenswert
 * Gute Kenntnisse im Bereich der Installation und Betreuung von Endgeräten und Druckern, idealerweise ebenfalls mit Active Directory und Azure AD
 * Sehr gute Kommunikationsfähigkeiten in Wort und Schrift

## Description

* Vom First Level Support weitergeleitete Anfragen klassifizieren und systematisch abarbeiten
 * Fehleranalyse und Behebung einfacher sowie komplexer Störungen
 * Kunden telefonisch oder schriftlich über Lösungen informieren
 * Bei schwierigeren technischen Fehlern koordinieren Sie die Vorgänge über die interne Weiterleitung an die Kollegen
 * Weiterbildung von Kollegen im First Level Support


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