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# IT-Mitarbeiter 3rd Level Support

- **Company:** DIS AG
- **Location:** Mannheim, Germany
- **Salary:** €45,000.0 - €60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology
- **Published:** August 7, 2026
- **Apply:** https://www.adzuna.de/details/5829148962

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich (z.B. Fachinformatiker) oder vergleichbare Qualifikation

Solide IT-Kenntnisse, insbesondere in Windows und Microsoft 365
Erfahrung im Umgang mit Ticketsystemen
Hohe Kunden- und Dienstleistungsorientierung
Strukturierte, lösungsorientierte Arbeitsweise und Teamfähigkeit

## Description

* Kooperation mit Entwicklern und Fachabteilungen, um technische Lösungen zu erarbeiten

Erstellung und Pflege technischer Dokumentationen und Prozessbeschreibungen
Sie übernehmen die Analyse und Behebung komplexer technischer Störungen, die durch den 1st und 2nd Level Support nicht gelöst werden konnten
Erarbeitung und Umsetzung von Übergangslösungen, um den Geschäftsbetrieb zu sichern


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