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# First Level Support

- **Company:** puro Personaldienstleistung GmbH
- **Location:** München, Germany
- **Salary:** €43,500.0 - €49,500.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Remote Infrastructure Management, Information Technology
- **Published:** August 7, 2026
- **Apply:** https://www.xing.com/jobs/muenchen-first-level-support-156418638

## About the Role

* Abschluss in Fachinformatik, IT-Kundenbetreuung oder vergleichbare Qualifikationen
 * Erfahrung im Bereich IT-Support
 * Ausgeprägtes technisches und organisatorisches Verständnis
 * Sehr gute Deutsch- und Englischkenntnisse

## Description

* IT-Störungen über Telefon, E-Mail und Ticketsystem erfassen und analysieren
 * Grundlegende IT-Probleme identifizieren und lösen
 * Störungen im Ticketsystem dokumentieren
 * Fehlerbehebung via Fernwartung oder direkt beim Endnutzer
 * Neue Endgeräte und Softwareanwendungen einweisen


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