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# ICT Helpdeskmedewerker

- **Company:** igen group B.V.
- **Location:** Utrecht, Netherlands
- **Salary:** €2,609.0 - €3,250.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Microsoft Office, Software Engineering, Information Technology, Laptops
- **Published:** August 7, 2026
- **Apply:** https://www.nationalevacaturebank.nl/vacature/4e862a0f-ee1e-436f-98ac-fbea87446689/ict-helpdeskmedewerker

## About the Role

+ Een afgeronde mbo-niveau 3/4 ICT-opleiding;
 + Minimaal 6 maanden werk- en/of stage ervaring binnen IT;
 + Basiskennis van Windows 10, Office 365 en Active Directory (ervaring met ITIL is een pré);
 + Goede beheersing van de Nederlandse taal;
 + Enthousiasme, leergierigheid en klantgerichtheid;
 + Rijbewijs B is een pré, geen must.
Heb je nog niet alle ervaring? Geen probleem, bij igen kijken we naar jouw potentieel en helpen we je verder groeien.

## Description

+ Persoonlijke begeleiding van je fieldmanager én ondersteuning van onze Microsoft Certified Trainer.
Jouw rol als Helpdeskmedewerker ICT
Jij bent hét aanspreekpunt voor collega's met IT-problemen. Geen dag is hetzelfde: jij registreert, lost op en schakelt waar nodig met andere teams. Jij houdt je bezig met:

 + registreren en opvolgen van incidenten in het ticketsysteem;
 + oplossen van hard- en softwareproblemen (laptops, desktops, printers, telefoons);
 + communiceren met gebruikers over de status en voortgang van meldingen;
 + escaleren van incidenten naar de juiste oplosgroep;
 + schrijven van duidelijke werkinstructies en handleidingen.


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