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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform Support Analyst - **Company:** Entain plc - **Location:** UK - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon Elastic Compute Cloud, Software as a Service, Cloud Computing, Computer Networks, Continuous Delivery, DevOps, Octopus Deploy, Software Deployment, Datadog, Cloud Platform System, Terraform - **Published:** August 7, 2026 - **Apply:** https://www.totaljobs.com/job/platform-analyst/entain-holdings-uk-limited-job107809366 ## About the Role * Experience in a Platform support role and knowledge of the system life cycle. * AWS Skillset (EKS, EC2, RDS etc) * Excellent IT skills * A team player and a desire to make a real impact in a growing business. * A desire to learn new skills and get in front of new technology. * Demonstrate high quality administrative and organisational skills. * Strong work ethic and willingness to learn and develop, with a strong desire to undertake additional responsibilities. * Excellent communication skills, with confidence to build relationships at all levels. * Strives for service excellence, with superb attention to detail and strong commitment to quality. * Consistently meets service levels and takes personal ownership of work, prioritising and organising workload to meet tight deadlines. * Able to work under pressure and manage needs and demands of various stakeholders. * Solve challenges using own initiative to explore solutions. Desirable: * Experience with Datadog for monitoring, alerting, and observability * Familiarity with Terraform for infrastructure-as-code and cloud provisioning * Experience using Argo CD for continuous delivery and application deployment * Knowledge of cloud computing platforms , including compute, storage, and networking concepts ## Description We are seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its associated products. This role acts as the primary point of contact for platform-related support queries and incidents, playing a vital part in ensuring the stability, performance, and availability of our services. The platform operates within a fully cloud-based AWS environment, providing exposure to modern, scalable technologies. You will work closely with engineering, product teams, and third-party providers to monitor system health, investigate issues, support deployments and integrations, and ensure incidents are resolved efficiently with clear communication to stakeholders. As part of a growing organisation, this role offers the opportunity to influence and enhance support processes and operational best practices, while developing hands-on experience across cloud infrastructure, platform operations, DevOps practices, and automation within a modern AWS and SaaS environment., * Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes. * Provide day-to-day technical support to internal stakeholders, ensuring services and deliverables are met effectively. * Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards. * Regularly review, maintain, and improve operational documentation, processes, and procedures. * Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions. * Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability. * Provide general operational and administrative support to the infrastructure and platform teams as required. ## Related Videos - [Platform Engineering vs. DevOps Why not both?](https://www.wearedevelopers.com/videos/885-platform-engineering-vs-devops-why-not-both) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Implementing Feature Environments with AWS and Terraform](https://www.wearedevelopers.com/videos/531-implementing-feature-environments-with-aws-and-terraform) - [Terraform for Developers](https://www.wearedevelopers.com/videos/3-terraform-for-developers) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)