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# Head of Technical Documentation

- **Company:** Hays plc
- **Location:** UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Software Documentation, Darwin Information Typing Architecture (DITA), Electronic Publishing, Extensible Markup Language (XML)
- **Published:** August 7, 2026
- **Apply:** https://www.nijobfinder.co.uk/job/2048403/head-of-technical-documentation-/

## About the Role

* Degree qualification in Technical Communication, Engineering, or a related discipline.
 * A minimum of 7 years' experience in technical documentation, technical communication, or product information management.
 * Previous experience leading or managing teams within a technical environment.
 * Experience producing documentation for complex mechanical or electromechanical products.
 * Strong knowledge of global documentation standards, regulatory requirements, and industry best practices.
 * Proven experience with Content Management Systems (CMS), structured authoring environments (DITA/XML), and digital publishing platforms.
 * Knowledge of technical illustration software, CAD-based graphics, or spare parts documentation would be advantageous.
 * Experience leading cross-functional projects and driving organisational change within international environments.
 * Excellent communication, stakeholder management, and organisational skills.
 * Fluent English language skills; additional languages would be beneficial.

What You'll BringWe are seeking a motivated leader with:

 * Strong technical expertise and attention to detail.
 * A passion for innovation and process improvement.
 * A results-driven approach with the ability to deliver strategic objectives.
 * Excellent people management and leadership capabilities.
 * Strong customer focus and commitment to quality.
 * The ability to influence and collaborate with stakeholders across multiple global locations.

## Description

As Global Manager - Technical Documentation, you will lead and develop a growing team of technical documentation professionals while overseeing the creation, maintenance, and continuous improvement of technical content including owner's manuals, service documentation, spare parts catalogues, and product literature., * Leading and developing a global team of technical documentation specialists.

 * Defining and implementing a global documentation strategy aligned with business objectives and brand standards.
 * Overseeing the development, translation, and maintenance of technical publications.
 * Driving the transition from traditional print-based documentation to modern digital and multi-channel delivery platforms.
 * Collaborating closely with Engineering, Product Management, Regulatory Affairs, and IT teams to ensure documentation accuracy and compliance.
 * Promoting best practices in structured authoring, content management systems, and reusable content methodologies.
 * Supporting new product development and sustaining engineering projects across multiple business divisions.
 * Developing KPIs and continuous improvement initiatives to enhance documentation quality and customer experience.
 * Managing third-party suppliers, translators, and external documentation partners.
 * Implementing robust document control processes to ensure consistency across global product portfolios.
 * Creating an environment that encourages collaboration, innovation, and professional development.


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