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# IT Service Design & Introduction Manager

- **Company:** Adecco
- **Location:** London, UK
- **Contract:** Temporary contract
- **Skills:** Cloud Computing, Service Design, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://www.adecco.com/en-gb/job-search/it-service-design-introduction-manager-london-greater-london/broadbean_613641786098643

## About the Role

* Strong experience in Service Design, Service Transition or Service Introduction.
 * Proven ability to build service operating models from scratch.
 * Excellent understanding of ITIL principles.
 * Strong stakeholder management and influencing skills.
 * Experience across infrastructure, applications, cloud and security environments.
 * ITIL v4, SIAM and ServiceNow experience beneficial.
 * Knowledge of ECB and DORA

## Description

* Lead end-to-end service design and operating models.
 * Own Service Design Packages and operational readiness activities.
 * Define support structures, ownership models, SLAs and governance controls.
 * Partner with infrastructure, cloud, application, security and supplier teams.
 * Ensure smooth transition of services into BAU operations.
 * Drive operational resilience, regulatory alignment and continual improvement.


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