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# Computer Support Technician

- **Company:** Creek Technologies
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, CompTIA Security+, Cyber Security, Middleware, Microsoft Office, Public Key Infrastructure, Remote Desktop Services, Computer Equipment, Information Technology, Laptops
- **Published:** August 7, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9081525/computer-support-technician

## About the Role

* High School diploma or equivalent.
 * Completion of one of the following DoD 8570 IAT Level IIcertifications:
 + CCNA Security
 + CompTIA CySA+ (CSA+)
 + GICSP
 + GSEC
 + CompTIA Security+ CE
 + SSCP

Preferred

 * Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
 * Additional Microsoft, networking, or desktop support certifications.

Required

 * Active Secret Security Clearance.
 * 6 months to 3 years of experience in a Help Desk, Desktop Support, Computer Support Technician, or related IT support role.
 * Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
 * Experience with Microsoft Active Directory account management and administration.
 * Experience troubleshooting desktop hardware, software, printers, scanners, laptops, and peripheral devices.
 * Experience supporting Common Access Card (CAC) deployment, CAC readers, middleware, and PKI certificates.
 * Ability to support both on-site and remote users in a fast-paced technical environment.
 * Strong customer service, communication, troubleshooting, and problem-solving skills.
 * Ability to prioritize multiple tasks while maintaining accurate documentation and ticket updates.

## Description

Level 1 - Initial Contact & First Touch Resolution

 * Answer incoming support calls and generate detailed incident reports (trouble tickets).
 * Record user information, location, asset information, and issue details.
 * Perform basic troubleshooting via phone, email, or remote desktop support.
 * Resolve common technical issues on first contact whenever possible.
 * Escalate unresolved issues following established support procedures.
 * Provide excellent customer service while documenting all actions performed.


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