> Markdown version of [/jobs/ext/1964367-aba-center-operations-manager](https://www.wearedevelopers.com/jobs/ext/1964367-aba-center-operations-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ABA Center Operations Manager - **Company:** ASCENT SERVICES GROUP LLC - **Location:** Berry Hill, TN, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Productivity Software, WebRTC, Operational Systems - **Published:** August 7, 2026 - **Apply:** https://www.juju.com/job/00000000gm1p4r ## About the Role The ideal candidate is proactive, detail-oriented, adaptable, and comfortable working in a fast-paced healthcare services environment. This position will partner closely with the Center Director, clinical leadership, HR, and other support teams to promote operational excellence, strong communication, schedule consistency, and a high-performance culture grounded in collaboration, honesty, problem solving, accountability, and clinical excellence., + Bachelor's degree preferred, ideally in Business, Operations Management, Healthcare Administration, Human Services, Education, or a related field + Minimum of 3+ years of experience in operations, management, administration, customer service, healthcare services, education, childcare, or a related leadership role + Experience interviewing, onboarding, coaching, or managing frontline employees preferred + Experience in healthcare services, behavioral health, childcare, education, ABA, or a related service-based environment preferred + Facilities management or vendor coordination experience preferred + Strong organizational, communication, and problem-solving skills + Ability to handle sensitive conversations with professionalism, discretion, and sound judgment + Ability to manage multiple priorities, adapt quickly, and follow through in a fast-paced environment + Comfortable using technology, scheduling systems, CRM platforms, and productivity tools to support day-to-day execution + Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook + Strong attention to detail and ability to maintain accurate records, schedules, reports, and documentation + Collaborative, team-oriented, and comfortable working closely with clinical, HR, and operational leadership, + Must be able to lift up to 25 pounds at a time ## Description The Operations Manager will support the day-to-day operations of Ascend Autism's Nashville center and play a key role in ensuring the center runs smoothly, efficiently, and in alignment with company standards. This role requires a highly organized, hands-on operator who can manage scheduling, support BT/RBT hiring and onboarding, maintain center systems, coordinate facility needs, and help create a positive experience for employees, clients, and families., The Operations Manager will also serve as an important center-level leader in staff communication, family coordination, and operational follow-through. This position includes meaningful involvement in BT/RBT interviews, onboarding, schedule management, customer service, and employee accountability conversations related to reliability, attendance, tardiness, and professionalism. This role requires working in-person 5x per week at our Nashville, TN (Berry Hill) location., + Center Operations & Daily Execution + Support the day-to-day operations of the center to ensure a safe, organized, clean, and professional environment + Maintain center organization, inventory, materials, supplies, and operational readiness in alignment with client and staff needs + Identify facilities, maintenance, or vendor-related issues and coordinate timely follow-up as needed + Help ensure the center remains compliant with applicable company policies, procedures, and operational standards + Assist therapists and center team members with client-related operational needs, as appropriate + Support special projects, center events, and other operational initiatives as assigned + Scheduling, Attendance & Staffing Coordination + Create, update, and maintain center schedules for behavior therapists in coordination with clinical and operational leadership + Coordinate shift coverage, schedule changes, call-outs, and staffing adjustments in a timely and organized manner + Maintain strong visibility into staffing needs and proactively communicate scheduling risks or gap + Partner with the Center Director and clinical team to support schedule consistency for clients, families, and employees + Monitor attendance, tardiness, and schedule adherence, escalating concerns and participating in follow-up conversations as appropriate + Participate in difficult conversations with employees related to attendance, reliability, schedule consistency, professionalism, and center expectations + Use scheduling systems accurately and consistently to support real-time communication and execution + BT/RBT Hiring, Interviewing & Onboarding + Conduct second/final round interviews and site visits for BT/RBT candidates who advance beyond the initial screening stage + Evaluate candidates for reliability, professionalism, communication skills, schedule fit, culture fit, and readiness to work with young children with autism + Provide hiring recommendations to the Center Director, HR, and recruiting team based on final-round interviews and site visits + Coordinate BT/RBT onboarding and training logistics for the center + Partner with HR and recruiting teams to support candidate flow, interview scheduling, hiring needs, and new hire readiness + Help ensure new employees are welcomed, prepared, and supported during the onboarding process + Support training coordination and follow-up to ensure employees understand center expectations, workflows, scheduling requirements, and company standards + Family Communication & Customer Service + Serve as a professional and responsive point of contact for family communication related to scheduling, attendance, center logistics, and operational questions + Build rapport and maintain positive relationships with families through timely, clear, and solutions-oriented communication + Coordinate with clinical leadership to ensure family communication is accurate, appropriate, and aligned with each client's care team + Support family-facing communication during schedule changes, staffing updates, center events, and other operational matters + Participate in difficult or sensitive conversations with families, when appropriate, in partnership with the Center Director and clinical leadership + Help ensure families experience Ascend as organized, responsive, compassionate, and professional + Systems, Reporting & Administrative Operations + Maintain accurate and timely updates in CRM, scheduling, HR, and other operational systems + Prepare weekly operational reports for the Center Director and leadership team + Track key operational items, follow-ups, and documentation with a high level of accuracy and accountability + Respond to employee, family, and client inquiries or issues in a timely, professional, and solutions-oriented manner + Support administrative documentation, internal communication, and operational workflows as needed + Use Microsoft Office and other technology platforms to improve organization, visibility, and execution + Culture, Communication & Team Support + Promote a positive center culture that supports high morale, accountability, teamwork, and excellent client service + Build strong rapport with employees, families, clients, and cross-functional support teams + Serve as a reliable point of contact for operational questions, scheduling needs, and day-to-day center support + Communicate clearly and professionally across clinical, administrative, and leadership teams + Model Ascend's values and help reinforce expectations related to reliability, professionalism, attendance, communication, and center readiness + Support a culture of accountability by addressing issues directly, professionally, and in partnership with leadership ## Related Videos - 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