> Markdown version of [/jobs/ext/1964622-erp-technical-support](https://www.wearedevelopers.com/jobs/ext/1964622-erp-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ERP Technical Support - **Company:** Central Point Partners - **Location:** Richmond, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, Business Software, Information Systems, Issue Tracking Systems, Sage Accounting, Software Troubleshooting, User Administration - **Published:** August 7, 2026 - **Apply:** https://www.dice.com/job-detail/b95680ba-2c99-4dff-8bdd-bcaf1b51f244 ## About the Role * 3+ years of experience supporting ERP or enterprise business applications. * Experience supporting one or more of the following platforms: * IFS * Vista by Viewpoint * ComputerEase * Sage Intacct * Similar ERP systems Strong troubleshooting and problem-solving skills across multiple business applications. Experience with JIRA or comparable ticket management platforms. Understanding of operational and financial workflows including: * Job costing * Payroll * AP/AR * WIP reporting * Field service operations Strong written and verbal communication skills. Ability to work effectively with both technical and non-technical users. Strong organizational skills with the ability to manage multiple priorities simultaneously. Bachelor''s degree in Business, Information Systems, IT, or related field preferred (or equivalent experience)., * Experience supporting construction, MEP, field service, or project-based operational environments. * Experience in multi-entity or multi-brand organizations. * Exposure to ERP implementations, upgrades, or UAT testing processes. * Experience creating SOPs, training documentation, or internal knowledge bases. ## Description We are seeking an ERP Support Analyst to support and maintain critical ERP and business applications across Finance, Operations, HR, and field service functions. This role will serve as a key point of contact for application support, user assistance, ticket management, documentation, and ERP process troubleshooting across a multi-system enterprise environment. This is a highly collaborative role ideal for someone who enjoys problem-solving, working across multiple platforms, and supporting users at all levels of the organization., * Provide Tier 1 and Tier 2 support across enterprise ERP and business applications including: * ComputerEase * Vista by Viewpoint * Sage Intacct * Additional enterprise platforms as needed Manage and prioritize support tickets using JIRA or similar ticketing systems. Troubleshoot application issues, resolve support requests, and escalate complex issues with detailed documentation and context. Support user account management, security roles, permissions, and basic system administration tasks. Create and maintain end-user documentation, SOPs, training guides, and knowledge base materials. Partner with ERP owners, Finance teams, Operations leaders, and IT stakeholders to identify recurring issues and improve support processes. Assist with onboarding activities including user setup, training coordination, and ERP workflow guidance. Participate in user acceptance testing (UAT) for upgrades, patches, and new feature deployments. Coordinate with software vendors and support partners to manage open issues and track SLA performance. Help improve operational processes, support standards, and overall ERP user experience., * End users receive timely and effective support across ERP applications. * Documentation and training materials reduce repeat support requests over time. * ERP upgrades and patches are tested thoroughly with minimal disruption to business operations. * Strong working relationships are built across Finance, Operations, HR, and IT teams. * Internal users view the ERP support team as responsive, knowledgeable, and dependable. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Breaking Silos: Successful Collaboration Between Tech & Business Teams in Complex Enterprise Systems](https://www.wearedevelopers.com/videos/1623-breaking-silos-successful-collaboration-between-tech-business-teams-in-complex-enterprise-systems) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)