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# Field Service Technician - IT

- **Company:** Computer Task Group, Inc
- **Location:** Tolleson, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Comptia Cloud+, Microsoft Windows, Active Directory, VoIP, Cisco Systems VPN Client, CompTIA Network+, Desktop Computing, Citrix Systems, Remote Access Technology, Connectivity Problems, Comptia Server+, Information Technology, Laptops, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3343318857&tx=JR9387FFQ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

The ideal candidate has strong technical troubleshooting abilities, excellent customer service skills, and experience providing hands-on IT support., Education: Associate's degree in Information Technology or a related field required., * 1+ year of hardware support experience.

 * 1+ year of customer-facing, onsite IT support experience.
 * Experience supporting Windows 11 and Microsoft 365.
 * Working knowledge of Active Directory administration.
 * Strong troubleshooting, communication, and organizational skills.
 * Ability to prioritize multiple tasks in a fast-paced environment.
 * Ability to lift equipment weighing up to 40 pounds.

Preferred Qualifications

 * Experience using ServiceNow or similar ITSM ticketing systems.
 * Experience with Cisco VPN, Citrix, LogMeIn, and device imaging.
 * Experience supporting printers, IP telephony, and conference room technology.

## Description

* Provide onsite support for desktops, laptops, printers, mobile devices, IP phones, and conference room technology.
 * Troubleshoot hardware, software, operating system, and network connectivity issues.
 * Support Windows 11, Microsoft 365, and Active Directory environments.
 * Resolve Cisco VPN, Citrix, and remote access issues.
 * Image, deploy, and configure computers using USB and PXE methods.
 * Maintain IT asset inventory and documentation.
 * Manage incidents and service requests using ServiceNow.
 * Coordinate hardware installations, deployments, and replacements.
 * Assist with IT projects and Smart Hands support.
 * Deliver exceptional customer service while meeting established SLAs., * CompTIA ITF+ CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Cloud+ CompTIA Mobility Performance Expectations
 * Deliver excellent customer service and timely issue resolution.
 * Meet service level agreements (SLAs) and quality standards.
 * Follow IT service management processes and best practices.
 * Communicate professionally with end users and technical teams.
 * Take ownership of assigned incidents through successful resolution., * No third party resumes will be accepted.
 * Drug testing and/or other employment-related inquiries may be conducted.
 * CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
 * All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).
 * CTG is an Equal Employment Opportunity employer.
 * CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.


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