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# 2nd Level Application Support

- **Company:** puro Personaldienstleistung GmbH
- **Location:** München, Germany
- **Contract:** Temporary to permanent
- **Skills:** Issue Tracking Systems, Warehouse Management Systems
- **Published:** August 7, 2026
- **Apply:** https://www.xing.com/jobs/muenchen-2nd-level-application-support-156953410

## About the Role

* berufliche Erfahrung als Service Desk Agent, wobei auch motivierte Quereinsteiger herzlich willkommen sind
 * grundlegende Kenntnisse im Bereich Netzwerk, Server und Storage, Application Support oder End User Computing, um Sachverhalte korrekt zu qualifizieren und fehlerfrei weiterzuleiten
 * Kenntnisse in der Anwendung von Ticketsystemen, Warenwirtschaftssystemen oder Wissensdatenbanken
 * gute Deutschkenntnisse
 * die Bereitschaft, in einem Schichtsystem zu arbeiten

## Description

* bearbeiten, klassifizieren und erfassen eingehende Incidents sowie Service Requests und leiten diese bei Bedarf weiter
 * qualifizieren Störungsmeldungen und sorgen für die Weitergabe an die korrekte Leistungseinheit
 * erarbeiten Erstlösungen mithilfe von Wissensdatenbanken und festgelegten Verfahrensanweisungen
 * unterstützen bei passender Qualifikation Ihre Kollegen mit "hands on" Mentalität im technischen Service direkt vor Ort
 * dokumentieren alle durchgeführten Arbeitsschritte in technischer und detaillierter Form


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