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# IT-Mitarbeiter im 3rd Level Support

- **Company:** DIS AG
- **Location:** Mannheim, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology
- **Published:** August 7, 2026
- **Apply:** https://www.adzuna.de/details/5831444404

## About the Role

* Abgeschlossene IT-Ausbildung (z.B. Fachinformatiker) oder vergleichbare Qualifikation

Umfangreiche IT-Kenntnisse, insbesondere in Windows-Betriebssystemen und Microsoft 365
Erfahrung mit Ticketsystemen
Service- und kundenorientiertes Handeln
Strukturierte, lösungsorientierte Arbeitsweise und ein freundliches, teamorientiertes Auftreten

## Description

* Entwicklung und Implementierung temporärer Lösungen zur Aufrechterhaltung des Betriebs

Sie analysieren und beheben komplexe IT-Probleme, die von den Kollegen des 1st und 2nd Level Supports nicht gelöst werden konnten
Erstellung sowie Pflege von technischen Dokumentationen und Arbeitsanweisungen
Enge Zusammenarbeit mit Entwicklern und anderen Abteilungen zur Entwicklung nachhaltiger technischer Lösungen


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