> Markdown version of [/jobs/ext/1966422-1st-2nd-level-supporter](https://www.wearedevelopers.com/jobs/ext/1966422-1st-2nd-level-supporter). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 1st/2nd Level Supporter

- **Company:** shoob.de
- **Location:** Hamburg, Germany
- **Salary:** €38,000.0 - €52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology
- **Published:** August 7, 2026
- **Apply:** https://www.xing.com/jobs/hamburg-1st-2nd-level-supporter-156915313

## About the Role

* Berufsausbildung im IT-Umfeld oder vergleichbare Berufserfahrung
 * Berufserfahrung im User Helpdesk
 * Sehr gute Deutschkenntnisse
 * gute Englischkenntnisse
 * Kenntnisse in aktuellen Microsoft-Produkten sowie im Bereich Standard-Hardware
 * Kenntnisse in der Nutzung von Remotetools und Ticketsystemen
 * Kundenfreundliche und dienstleistungsorientierte Arbeitsweise
 * Zuverlässigkeit und Teamfähigkeit

## Description

* Full-timeEmployment type: Full-time
 * €38,000 - €52,000 (XING estimate)
 * Hybrid
 * Be an early applicant, * 1st und 2nd Level Support im Windows und MS Umfeld
 * Qualifizierte Störungsannahme per Telefon und E-Mail
 * Steuerung und Überwachung der Tickets
 * Dokumentation und Erstellung von Handbüchern und Einarbeitungsleitfäden
 * Pflege von Systemdaten und der Wissensdatenbank
 * Betreuung der IT-Infrastruktur des Kunden inklusive Usermanagement


## Related Videos

- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Demografie nutzen um jedem Bewerber das passende Angebot zu machen!](https://www.wearedevelopers.com/videos/836-demografie-nutzen-um-jedem-bewerber-das-passende-angebot-zu-machen)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)