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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior HPC Support Engineer, InfiniBand - NVLink - **Company:** NVIDIA Ltd. - **Location:** Westford, MA, United States - **Experience:** Expert - **Salary:** $109,678.0 - $113,984.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Bash Shell, Cloud Computing, Cluster Analysis, Data Centers, Cursor (Graphical User Interface Elements), Software Debugging, Linux, Ethernet, VMware ESX Servers, InfiniBand, Interoperability, Python (Programming Language), Kernel-Based Virtual Machine, Network Protocols, Remote Direct Memory Access, Shell Script, Tcpdump, Wireshark, Virtualization Technology, AI Infrastructure, Network Switches, Network Routers, Graphics Processing Unit (GPU), Computer Network Technologies, Information Technology, Slurm, Virtual Agents, Oracle Cloud Infrastructure - **Published:** August 7, 2026 - **Apply:** https://www.jofdav.com/jobs/59129523-senior-hpc-support-engineer-infiniband-nvlink ## About the Role * 5+ years in providing in-depth Customer Support and debugging experience focussed on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet and GPU including infrastructure performance, strong interpersonal skills and ability to prioritize/multi-task easily with limited supervision. * Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-today job responsibilities. * Excellent verbal and written English skills. * An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience). * Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems. Profound knowledge and experience (solving) in the following skills: * Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level * Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools * Configuration and operational expertise with traditional network switch/router and Open platforms * Linux OS System Administration, Networking and Performance on a LFCS/RHCSA level * Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies Ways to stand out from the crowd: Knowledge and working experience with the following: * InfiniBand, RDMA/RoCEv2 and GPU Technology. * Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD). * Shell scripting (Bash/Python). * Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN ## Description We are seeking a highly motivated Senior HPC Support Engineer focussing on InfiniBand and NVLink technology, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our NVIDIA Experience (NVEX) Global Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues., * Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions * Responding to customer product support inquiries via telephone, email, or conference calls * Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors * Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc. * As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements ## Related Videos - [Running Secure Life Science Research at Scale using Hybrid GPU HPC and Kubernetes 🧬](https://www.wearedevelopers.com/videos/100355-running-secure-life-science-research-at-scale-using-hybrid-gpu-hpc-and-kubernetes) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [A Deep Dive on How To Leverage the NVIDIA GB200 for Ultra-Fast Training and Inference on Kubernetes](https://www.wearedevelopers.com/videos/1625-a-deep-dive-on-how-to-leverage-the-nvidia-gb200-for-ultra-fast-training-and-inference-on-kubernetes) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [WWC24 - Ankit Patel - Unlocking the Future Breakthrough Application Performance and Capabilities with NVIDIA](https://www.wearedevelopers.com/videos/920-wwc24-ankit-patel-unlocking-the-future-breakthrough-application-performance-and-capabilities-with-nvidia) - [The best of two worlds - Bringing enterprise-grade Linux to the vehicle](https://www.wearedevelopers.com/videos/67-the-best-of-two-worlds-bringing-enterprise-grade-linux-to-the-vehicle) ## Related Articles - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe)