> Markdown version of [/jobs/ext/1970555-support-technique-monitoring-diagnostics](https://www.wearedevelopers.com/jobs/ext/1970555-support-technique-monitoring-diagnostics). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Technique - Monitoring & Diagnostics... - **Company:** GE Vernova - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $89,300.0 - **Contract:** Permanent contract - **Skills:** Salesforce.Com, SAP (Applications) - **Published:** August 7, 2026 - **Apply:** https://www.juju.com/job/00000000glxvck ## About the Role + Engineering degree or Technologist Diploma and/or related work experience + Minimum 5 years of industry experience and 5 years in related field - Monitoring & Diagnostics. + Very good knowledge of the GE Vernova Monitoring and Diagnostics devices. + Innovative thinker with the ability to set up equipment and reproduce customer reported issue + Flexible to work on-call, after hours support or modified hours of work to support customer specific situations Desired Characteristics + Exceptional written/verbal communication skills + Must be a quick learner, with the ability to develop strong product knowledge rapidly + Ability to speak a second language is a plus + Experience working on complex technical issues with cross-functional teams + Self-starter with exceptional analytical/problem solving and time management skills + Ability to build consensus of cross-functional teams to achieve a positive outcome + Ability to prioritize and effectively handle multiple assignments while consistently meeting deadlines + Results-oriented problem solver with the ability to work well under pressure with customers and all levels of staff ## Description Le titulaire du poste de spécialiste principal du soutien technique est hautement qualifiée sur le plan technique, axé(e) sur le client et autonome, chargé(e) de fournir un soutien technique aux clients de GE Vernova. Vous serez responsable de la relation technique avec les clients et de la gestion complète des demandes de service, de leur création jusqu'à leur résolution satisfaisante. Lead Technical Support Specialist is highly technical, customer focused and self-motivated in providing technical support for GE Vernova customers for Monitoring and Diagnostics equipment. You will own the technical relationship with customers and be responsible for all activities of the case request from request creation to successful conclusion. #LI-ML2, + Enquêter sur les problèmes techniques, reproduire les anomalies lorsque nécessaire et collaborer avec les équipes de produits afin de résoudre les problèmes des clients dans les meilleurs délais et de manière positive. + Formuler des recommandations concernant les réparations, les mises à niveau et le remplacement de pièces. + Maintenir des dossiers précis dans les outils de gestion de la qualité, de gestion de la relation client (CRM) et de planification des ressources de l'entreprise (ERP) tels que Salesforce.com, ServiceMax, SAP, etc. + Identifier les besoins de formation et prendre en charge son propre développement professionnel ainsi que la formation d'autres membres de l'équipe. + Assurer le suivi et la production de rapports sur les dossiers escaladés par l'intermédiaire du processus de non-conformité GA (ACT). + Préparer la documentation et maintenir à jour la base de connaissances contenant les conseils techniques et les solutions apportées aux problèmes techniques. + Tenir à jour le statut des dossiers et les rapports sur les cas critiques concernant les incidents ouverts de niveau de soutien 1 et 2. + Assumer la responsabilité complète du suivi et de la résolution des dossiers de niveau 3 et 4, qu'ils soient pris en charge par l'équipe locale ou par les équipes de produits. + Participer aux réunions des équipes de produits afin de présenter l'état des dossiers ouverts, fournir des mises à jour et favoriser leur résolution., + Provide ongoing technical support and case management daily through phone, email and other forms of communication + Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure, in a timely manner and with a positive outcome + Provide recommendations for repairs, upgrades and part replacements + Maintain accurate records in the quality management, customer relationship management and ERP tools (Salesforce.com, ServiceMax, SAP etc.) + Identify training opportunities and assume ownership for self-development and training of others + Responsible for monitoring and reporting on cases escalated through the GA Non-conformance (ACT) process + Prepare documentation and maintain knowledge data base of technical tips and technical resolution outcomes + Maintain a status record and update critical case report of open issues for support level tier 1 and 2 cases + Assume ownership, follow-through and resolution responsibilities for tier 3 and 4 type cases residing with local team or with product line + Participate in product line meetings to present, update and drive resolution for open + Schedule, lead and prepare customer case summary and metric reports for review with customers on a regular basis ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Application Modernization and Rabbits](https://www.wearedevelopers.com/videos/120-application-modernization-and-rabbits) - [Data Science, ML & AI in the Oil and Gas Industry at NDT Global - Dr. Katja Träumner](https://www.wearedevelopers.com/videos/1308-data-science-ml-ai-in-the-oil-and-gas-industry-at-ndt-global-dr-katja-traumner) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)