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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Support Specialist - **Company:** General Motors - **Location:** Seattle, WA, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Apple IOS, JIRA, Ubuntu (Operating System), Data Centers, Desktop Computing, Hardware Platform Interface, Local Area Networks, Network Troubleshooting, Networking Basics, Proprietary Software, Wi-Fi Technology, Enterprise Software Applications, Office365, Tablet Computers, Information Technology, Slack, Laptops, Gsuite, Servicenow - **Published:** August 7, 2026 - **Apply:** https://generalmotors.wd5.myworkdayjobs.com/Careers_GM/job/Onsite-IT-Support-Specialist_JR-202616236 ## About the Role * At least 10 years of increasingly complex technical IT Support/Trouble Shooting across Ubuntu, Mac and Windows * Experience supporting enterprise video conference solutions. * Experience troubleshooting and supporting end-user networks (WiFi and LAN) across a variety of devices. * High level of analytical ability where problems are unusual or difficult * High level of interpersonal skills used to work effectively with others, motivate employees, and elicit work output * Ability to troubleshoot enterprise collaboration software such as Slack, Google Workspace and Microsoft 365 applications. * Well-developed oral and written communication skills including experience creating clear work instructions and documentation to support newly developed solutions. * Knowledge and understanding of Corporate/unit policies and procedures * Demonstrated technical and professional skills in job-related area * Knowledge of computer software and hardware in an enterprise environment * Related professional certifications or related education Preferred Additional Experience: * Experience with Ubuntu support for 24.04 and newer versions * Experience with Mac configurations and automations for deployments and ongoing support * Experience with Windows hardware platform across various types of laptops and desktops. * Experience supporting iOS and Android phones and tablets. * Experience troubleshooting both common enterprise software on a variety of hardware as well as custom written internal software running on the same hardware. * Ability to troubleshoot common WiFi and network issues * Inventory management experience including managing hardware inventory audits * Experience supporting executives and other VIP users * Experience working with ticket and project tracking tools like ServiceNow and Jira ## Description Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc. * Being a subject matter expert for local IT systems * Monitor service delivery and health of the environment * Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations) * Frequent contact with others outside the work group * Holds themselves and others accountable for demonstrating GMs values and cultural behaviors What You'll Do: * Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams * Support local video conference systems including upgrades, installs and troubleshooting. * Support local network issues including WiFi and LAN issues. * Work with remote senior teams to find solutions, upgrade equipment or other IT collaborations as needed * Support the opening of the new Seattle office including validating all IT solutions are functional for users. * Onsite support up to 5 days a week once the office is opened fully. Specific Areas of Responsibility * Ubuntu, Windows and Mac support including troubleshooting existing systems and deploying new systems that meet specific hardware requirements as requested. * Support new user onboarding by coordinating hardware needs for incoming employees and users to deploy the correct solutions on day 1. * Remote support for users who may not be onsite * Partner with other IT teams to find solutions for Ubuntu, Mac and Windows systems as the need emerges within the local teams. * Support local video conference systems * Support basic network (WiFi and LAN) needs of the users. * Coordination with other remote IT teams and vendors as required to implement local IT solutions. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)