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# Cognigy Virtual Agent Engineer

- **Company:** Hays Specialist Recruitment LLC
- **Location:** United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Microsoft Azure, Knowledge Management, Search Technologies, Systems Integration, Enterprise Software Applications, Chatbots, Large Language Models, Prompt Engineering, Generative AI, Enterprise Integration
- **Published:** August 7, 2026
- **Apply:** https://computerjobs.com/us/en/mob/job/37A26C5F03262B761E

## About the Role

* Extensive experience delivering Cognigy chatbot and voicebot solutions
 * Strong experience integrating Cognigy with enterprise systems and APIs
 * Proven background delivering Conversational AI transformation initiatives
 * Experience working with contact centre and telephony technologies
 * Strong automation and systems integration capability
 * Experience creating operational documentation, support models and governance frameworks
 * Hands-on Azure OpenAI experience
 * Strong understanding of Large Language Models (LLMs) and Prompt Engineering
 * Experience designing and implementing RAG architectures
 * Experience with Azure AI Search and knowledge retrieval solutions
 * Understanding of Responsible AI, governance and enterprise security considerations

Desirable Experience

 * NICE CXone integration experience
 * Microsoft Teams integrations
 * CRM platform integrations
 * IT Service Management platform integrations
 * Experience developing AI-powered employee assistants and service desk automation solutions

## Description

We're seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies.This is a hands-on delivery role where you'll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play a key role in enabling the organisation to establish a sustainable Conversational AI capability and Centre, * Design, develop and enhance chatbot and voicebot solutions using Cognigy.AI

 * Integrate Cognigy with Azure OpenAI, Azure AI Search and enterprise platforms
 * Deliver practical mentoring and technical enablement to internal engineering teams
 * Design and implement Retrieval Augmented Generation (RAG) solutions
 * Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows
 * Build secure, scalable and compliant Generative AI solutions
 * Document best practices, standards, SOPs and operational processes for ongoing support and governance
 * Support integrations with contact centre, CRM, knowledge management and service management platforms


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