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# Manufacturing IT Support Engineer

- **Company:** HTC Global Services, Inc.
- **Location:** Dearborn, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Business Software, Databases, IT Management, Information Technology Operations, Local Area Networks, Linux Servers, Productivity Software, Software Maintenance, Information Technology, SDN Network, Cisco
- **Published:** August 7, 2026
- **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/400055148

## About the Role

* 3-5 years of experience in IT Operations, IT Support, or a related field.
 * Experience with technical troubleshooting and operations support.
 * Experience providing technical customer support in an enterprise environment.
 * High School Diploma or GED.
 * Ability to work onsite with flexible hours in support of a multi-shift operation.
 * Ability to provide weekend production support when required.

Preferred Qualifications

 * Bachelor's Degree.

## Description

We are seeking a Manufacturing IT Support Engineer to provide hands-on technical support for a manufacturing environment. This role supports IT infrastructure, business applications, and end-user technologies while partnering with cross-functional teams to ensure reliable plant operations. The position offers the opportunity to work with both legacy manufacturing systems and modern technology initiatives., * Provide IT operations and technical support for applications, infrastructure, operating systems, and end-user productivity tools.

 * Support a multi-shift manufacturing environment, including flexible hours and occasional weekend production support.
 * Troubleshoot and resolve technical issues related to plant-floor systems and IT infrastructure.
 * Coordinate with corporate IT and business stakeholders to prioritize system improvements.
 * Support incident resolution by providing triage, executing business continuity procedures, and assisting escalation teams.
 * Collaborate with infrastructure support teams, including database, server, operations control, and network teams.
 * Assist with the integration and long-term maintenance of applications and hardware.
 * Support workload management and assignments as directed by IT leadership.
 * Develop, maintain, and share accurate technical support documentation.
 * Support local network equipment in a Cisco-based environment.
 * Support physical and virtual Windows and Linux server environments.
 * Assist with the deployment and support of IIoT, software-defined networking, mobile, iOS, and Android-based technologies.


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