> Markdown version of [/jobs/ext/1971875-it-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/1971875-it-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Specialist

- **Company:** Revlis Corporation
- **Location:** Columbus, OH, United States
- **Salary:** $80,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Remote Service Software, EHR Systems, Software Troubleshooting, Information Technology, User Accounts
- **Published:** August 7, 2026
- **Apply:** https://www.careerjet.com/jobad/usb3d005758438594ac6d7e6e57a4ea1c2

## About the Role

The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels., High school diploma or GED required.
Active HIPAA compliance credential or training required.
1+ year of IT help desk, service desk, technical support, or related experience preferred.
Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
Strong verbal and written communication skills.
Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
Strong attention to detail and ability to accurately document support activity.
Ability to handle confidential information with professionalism and discretion.
Preferred Qualifications
Associate degree in Information Technology, Computer Science, or a related field.
Experience supporting users in a healthcare, clinical, medical office, or regulated environment.
Experience with EMR/EHR systems, healthcare applications, or clinical software.
Familiarity with ticketing systems, remote support tools, and IT documentation processes., The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.

## Description

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting., Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
Provide professional, patient, and customer-focused support to users of all technical skill levels.
Assist with basic user account setup, access changes, and application support as needed.
Support increased ticket or call volume during peak periods, system updates, and special projects.
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies., We are seeking an IT Support Specialist to provide day-to-day technical support to clinical and administrative staff. This role supports internal users with account access, healthc…

 + 14 days ago
 + Apply easily


## Related Videos

- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)
- [Bitcoin SV:  The Massively Scaled Blockchain to Meet Developer Needs](https://www.wearedevelopers.com/videos/20-bitcoin-sv-the-massively-scaled-blockchain-to-meet-developer-needs)
- [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)