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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Support Technician - **Company:** LifeStance Health Inc. - **Location:** Murray, KY, United States - **Experience:** Starter - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Software as a Service, CompTIA Network+, Desktop Computing, Microsoft Exchange Server, Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, System Center Configuration Manager, Networking Basics, Remote Access Technology, Remote Desktop Services, System Software, TeamViewer, Computer Networking Systems, Microsoft InTune, Casper Suite, Laptops, Zendesk, Google Meet, Servicenow, ManageEngine, User Accounts - **Published:** August 7, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-field-support-technician-murray-ut--a9ee3cfa-f7e8-425a-9916-6d6b85a78258 ## About the Role * High School Diploma or relative experience in similar role * 1-3 years of experience in a technical support or help desk role * Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking * Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) * Excellent troubleshooting, analytical, and communication skills * Ability to prioritize and manage multiple tasks in a fast-paced environment * Strong customer service orientation and a proactive approach to solving problems Physical Requirements: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Preferred Skills: * IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar * Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine) * Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF) * Knowledge of cloud platforms and SaaS applications, 2nd Level Support, Analysis Skills, Asset Management, Atlassian JIRA, Audiovisual, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Customer Relations, Customer Support/Service, Depth Perception, Desktop PC, Detail Oriented, Diversity, Establish Priorities, Hardware Installation, Healthcare, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Inventory Management, Knowledge Base, Laptop PC, MCP - Microsoft Certified Professional, Mac Operating System, Maintenance Services, Metrics, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Operating System, Mobile Devices, Multitasking, Network System Software, On Site Support, Onboarding, Operating Systems, Performance Analysis, Physical Demands, Printers, Problem Solving Skills, Psychiatry and Mental Health, Remote Access, ServiceNow, System Center Configuration Manager (SCCM), Technical Support, Technical Writing, User Account Administration, VPN (Virtual Private Network), Videoconferencing, ZenDesk ## Description We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills., * Provide first- and second-level technical support to users via phone, email, chat, and in-person * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems * Configure and install workstations, laptops, printers, mobile devices, and other IT equipment * Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems * Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk) * Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices * Monitor system performance and escalate issues as needed to senior IT staff or vendors * Maintain inventory of IT assets and track hardware/software assignments * Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment * Contribute to knowledge base articles and technical documentation ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)