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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Commercial Technologies CoE - Salesforce - **Company:** Intuitive Surgical, Inc. - **Location:** Peachtree Corners, GA, United States - **Experience:** Experienced - **Salary:** $205,600.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software Bug Management, Business Systems, Information Systems, Peachtree (Accounting Software), Salesforce.Com, Information Technology - **Published:** August 7, 2026 - **Apply:** https://jobs.smartrecruiters.com/Intuitive/744000142205179-manager-commercial-technologies-coe-salesforce ## About the Role Skills, Experience, Education, & Training: * At least 5+ years of experience managing Salesforce platforms, business systems, or commercial technology solutions, including roadmap planning, stakeholder management, and process improvement initiatives * Strong understanding of the Salesforce.com platform * Experience leading people and processes * Ability to interact and influence a variety of users and senior leaders * Ability to work and manage projects independently * Very strong collaboration and influence capability required * Strong problem solving, critical thinking, and analytical skills are required * Effective project management and facilitation skills required * Strong leadership, relationship building, influencing and negotiation skills * Ability to travel up to 10% * This role requires working onsite in our Peachtree Corners, GA office Tuesday, Wednesday, and Thursday every week Required Education and Training * Bachelor's or undergraduate degree in Computer Science, Information Systems, Business, or equivalent experience Preferred Skills and Experience * Experience supporting users in a medical device company is desirable ## Description Reporting to the Director, Commercial Technologies CoE, the Manager, Commercial Technologies CoE - Salesforce, will be responsible for developing and optimizing solutions (process and technology) to fuel our continued growth. You will lead a team of business analysts & admins, partner with IT organization, and guide the business for establishing and enhancing solutions. By aligning with our stakeholders and leaders, you will identify key areas of improvement, socialize & prioritize those based on business needs, and work through multiple teams to bring those ideas to market. Roles & Responsibilities: * Drive significant improvements in our ability to support the business + Establish appropriate SLAs for Case response times based upon type and urgency + Develop automation and efficiencies related to high volume/low expertise Case Areas (user setup, etc.) + Create Dashboard of Case volumes, types, SLAs, actuals, and team member case volume * Lead a global team of Business Analysts and Salesforce Admins * Collaborate with stakeholders at all levels to define business systems requirements for new technology implementations * Manage the delivery of incidents, bug fixes & enhancements to ensure the timely closure with required quality * Identify and prioritize all process and system enhancements based upon business needs * Research new technologies, including AI, to provide efficiencies and capabilities to our stakeholders * Build and refine a roadmap of features and capabilities, providing our stakeholders with clarity as to when they can expect rollouts of the functionality * Align on ROI and adoption metrics to quantify the value we deliver to the business * Coordinate relevant business resources to insure we deliver incredible solutions…including resources for Needs Assessment, Requirements Gathering, Acceptance Criteria, Business Process Mapping, Testing, Training, and ongoing continued support and utilization * Collaborate globally and cross-functionally to identify best practices and process gaps and develop plans to align * Foster strong partnerships with IT and other enabling functions * Grow & develop team members to be their best selves, including having documented Development Plans and regular discussions on how to grow * Be a Connector…build relationships with the teams we serve and are served by. Understand their business, priorities, and pain points. Drive holistic end-to-end conversations and break down silos * Leverage data on utilization, value, ROI, business direction, time spent, and more to continually optimize our fast-growing business * Drive regular alignment meetings with our leadership team to understand where the business is headed, and what is needed for success * Establish team's expectations and clear direction to meet department's goals and objectives * Support ad hoc projects as prioritized by leadership ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Microservices? Monoliths? 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