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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AISR NOC Technician IV - **Company:** Leidos, Inc. - **Location:** Sunset, UT, United States - **Experience:** Experienced - **Salary:** $50,700.0 - $91,650.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Configuration Management Databases, Cyber Security, Databases, Wavelength-Division Multiplexing, Monitoring of Systems, Network Topologies, Issue Tracking Systems, Local Area Networks, Network Monitoring, Routing, Data Logging, Network Routers, Juniper, Cisco - **Published:** August 7, 2026 - **Apply:** https://www.careerjet.com/job/us819668820c68b259c3b6bbe78c80c5ea/eaa ## About the Role * Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. * High school and 3-5 years of experience. * Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. * Ability to work in a 24/7 operation. * Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. * Advanced Knowledge in four or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. * General understanding of network topologies, both transport and IP. ## Description Responsible for assisting with the following duties: * Create and update tickets. * Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern * Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. * Incident Correlation and Fault Analysis: * Proactively analyze alarms * Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information * Identifying the fault condition and its impacts * Isolating root causes * Coordinating correction of fault situations regardless of the fault in the infrastructure. * Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution. * Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. * Incident Analysis (Fault Isolation): * Support the fault isolation process * Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs * Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. * Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment * Support all customers to include providing global situational awareness support. * Fault Correction: * Correct/replace faulty network elements, coordinating with other service providers as necessary. * Verify that service has been restored upon resolution of all customer-initiated tickets. * Network/Service Restoration: * Restore networks and service to full operation * Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. * Identify failures that are attributable to a different causes and impacts * Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs). * Reroute routine circuits within 24 hours of notification * Documenting reroute in the configuration management database (CMDB). * Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support * Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. * Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities. * Incident Escalation: * Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. * Record, assess, track, and monitor incident tickets escalated to operational infrastructure. * Demonstrate knowledge of training, standard operating procedures, and tools within O&M. * Evaluates and provides feedback for training, standard operating procedures, and tools. * Assist in monitoring training Network controllers within O&M. * Assist in training junior-level Network controllers within O&M. * Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN. * Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues. * Demonstrates comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas. * Provide advanced level technical support of the DISN customer. * Independently works on projects or assignments for future operations within O&M and impacting the DISN * Resolve multi-layer complex issues that cross several NOC or domain within O&M * Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. ## 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