> Markdown version of [/jobs/ext/1973063-mgr-group-implementation](https://www.wearedevelopers.com/jobs/ext/1973063-mgr-group-implementation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mgr, Group Implementation - **Company:** Aflac - **Location:** Columbus, GA, United States (Remote available) - **Experience:** Experienced - **Salary:** $90,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, PC Tools - **Published:** August 7, 2026 - **Apply:** https://www.careerjet.com/job/us80c7b811d6f2581f5102467a232aaa61/eaa ## About the Role * Strong organization and time management skills. * Highly proficient in broker and insurance industry practices as pertains to product, enrollment techniques, and service needs of the client and accounts. * Knowledgeable in processes related to implementation, service and administration of account. * Strong project management, leadership, problem solving and practice development skills. * Excellent interpersonal and communication skills. * Strong personal computer skills with experience in Windows-based software., * Bachelor's Degree in a related field * 6+ years of professional related work experience * 4 years in a supervisory/managerial capacity leading diverse work groups Or an equivalent combination of education and experience Education & Experience Preferred * Experience in the insurance industry ## Description * Acting as a Champion for Change * Acting with Integrity * Communicating Effectively * Demonstrating Initiative * Developing Talent * Managing Performance * Pursuing Self-Development * Serving Customers * Supporting Change * Supporting Organizational Goals * Working with Diverse Populations, * Leads the Implementation function to close operational gaps between the business and thirdparty partnerships; ensures implementation requirements are reviewed, validated, and executed accurately. * Oversees preparation and execution for account plan changes in coordination with account management and implementation teams. * Manages renewal support activities, ensuring plan changes are completed accurately and in alignment with strategic timelines. * Provides leadership for the strategic implementation of block rate changes for various Aflac platforms. * Oversees implementation of plan changes for the custom group business and its applicable market segment. * Establishes and refines EDI change processes in support of account management; provides governance, oversight, and guidance for system changes. * Owns and maintains business operations process flows and work instructions; ensures documents are current, accessible, and communicated to relevant internal and external partners. * Serves as the point of escalation for implementation-related issues, coordinating resolutions with teams like Enrollment Platforms, Premier Broker relationship managers, and other internal partners. * Partners with product owners and IT to review, refine, and document process flows; ensures appropriate documentation supports work instructions and operational consistency. * Supports onboarding of new administrators and platform relationships in coordination with appropriate business units. * Guides account implementation and maintenance processes to align with business goals, compliance standards, and customer expectations. * Provides leadership, coaching, and development to team members to foster a culture focused on accuracy, accountability, and service excellence. * Monitors and analyzes performance metrics to identify process improvement opportunities for eligibility and plan change activities. * Coordinates cross-functional workstreams for each business segment and channel to ensure seamless execution of eligibility processes. * Establish standards and best practices for implementation processes, documentation, and change management. * Performs other duties as assigned. ## Related Videos - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! 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