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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Chenega MIOS - **Location:** Kings Bay Base, GA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Configuration Management, Software Documentation, Issue Tracking Systems, Virtual Private Networks (VPN), Cisco Discovery Protocol, Software Troubleshooting, Computer Equipment, Information Technology, Call Tracing - **Published:** August 7, 2026 - **Apply:** https://www.dice.com/job-detail/60f917f7-20d1-4a28-acc4-eefa53b10c74 ## About the Role * High school diploma or GED required * Associate degree preferred. * 3+ years of IT support/help desk experience in a DoD or enterprise IT environment. * Must meet DoD 8570.01-M / DoDM 8140 IAT II certification requirements. Work Role: DCWF Code 411 Technical Support Specialist (Help Desk), Proficiency Level: Intermediate (e.g., Security+, GFACT, CND, GSEC or equivalent). * Must maintain required computing environment certifications (e.g., Windows, Microsoft 365, or equivalent). * Top Secret clearance * Successfully pass background and drug screening Knowledge, Skills, and Abilities: * Strong technical skills in Microsoft Windows 10/11, Active Directory, desktop imaging, and end-user support. * Proficiency with Help Desk operations, ticketing systems, and escalation workflows. * Experience with PC hardware/software troubleshooting, mobile device management, and peripheral support. * Ability to analyze problems, implement solutions, and guide junior staff in troubleshooting. * Strong written and verbal communication skills, with a customer-focused approach. * Ability to manage multiple priorities in a fast-paced, mission-critical environment. * Commitment to professional integrity, accountability, and supporting mission readiness. ## Description Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Astraeus Operations (AO) is an SBA-certified 8(a) Small Disadvantaged Business (SBD) subsidiary of the Chenega Corporation, an Alaska Native Corporation (ANC). We are a small business with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract services including financial, human capital, recruiting, procurement, security, and technical resources to achieve contract mission requirements. As a result, our small business big capability dynamic benefits our clients through consistent communications and straight-lined workflows, ensuring our accountability to our clients for successful mission fulfillment. In plain terms, our clients gain a team thats on the same page to achieve and support the clients mission. We vigorously respond to clients requests without additional costs, delays, or inefficiencies that are often experienced with larger, more cumbersome organizations. AO is eligible for sole source, direct awards up to $100M for DOD and up to $25M for other federal agencies, without J&A. Astraeus is the easy button for a client wishing to take advantage of the rapid, agile, and flexible sole source procurement option. Combined with the shared PMO services, Astraeus offers highly competitive labor rates to fulfill day-to-day contract operations. The Senior Help Desk Technician will provide high-quality IT support services in both classified and unclassified environments at SWFLANT. Serving as the senior technical specialist under the Help Desk Manager, this position bridges oversight and executionguiding junior technicians while directly supporting end-users. The Senior Help Desk Specialist ensures compliance with the Statement of Work (SOW), Cyberspace Workforce (CWF) requirements, and DoD/Navy IT standards while maintaining superior customer service. Responsibilities * Provide immediate, real-time assistance to end-users for trouble calls, service requests, and technical questions. * Troubleshoot and support VPN, VDI, and Secure ID Token access for remote users and telework personnel. * Install, configure, and support desktop applications and operating systems in response to Help Desk requests. * Deliver desk-side support for issues unresolved by phone or email, including classified and unclassified computing environments. * Assist with special IT projects, system relocations, and VIP/inspection support. * Create and maintain user documentation, quick reference guides, and training resources (FAQs, tutorials, newsletters). * Track, triage, and escalate Help Desk tickets, ensuring timely closure and proper documentation in the Call Tracking System. * Provide feedback and mentoring to junior Help Desk Technicians; act as a senior escalation point for complex issues. * Maintain and support mobile devices, loaner equipment, and peripheral systems (printers, projectors, etc.). * Participate in Configuration Control Board (CCB) processes and coordinate with network, systems, and IA teams for cross-functional support. * Maintain accountability and traceability of IT equipment in accordance with property management policies. * Support customer communication, including notifications for outages, service updates, and customer callbacks. * Prepare inputs for required contract deliverables (CDRLs), including metrics reporting and customer satisfaction surveys. * Other duties as assigned ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)